Sr. Business Operations Manager

Divisions, Inc. • Cincinnati, OH

41d • Onsite

About The Position

The Senior Business Operations Manager plays a critical role in scaling and optimizing marketplace operations. You'll own end-to-end operational performance across supply and demand, ensure efficient service delivery, and implement data-driven processes to drive growth, quality, and profitability. You'll partner cross-functionally with Product and GTM Teams to enhance marketplace efficiency, reduce friction, and deliver exceptional client and vendor experiences.

Requirements

• Bachelor's degree in Business, Operations Management, Supply Chain, or related field (MBA preferred).
• 7+ years of experience in business operations, marketplace management, or service delivery, preferably in facility maintenance, logistics, or a technology-enabled services environment.
• Proven experience managing large-scale, multi-location operations with complex workflows.
• Strong analytical and problem-solving skills, with expertise in data analysis and process optimization.
• Experience working cross-functionally with Product, Engineering, and Finance teams.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

Responsibilities

• Develop and execute operational strategies that optimize operations performance across work order fulfillment and vendor management.
• Identify and eliminate process bottlenecks to improve service delivery speed, cost efficiency, and quality.
• Drive continuous improvement initiatives using data and metrics to track key operational KPIs (e.g., fulfillment rate, SLA compliance, cost per job, vendor utilization).
• Partner with Product and Engineering to design tools and systems that improve operational visibility and automation.
• Build dashboards and operational reports to monitor marketplace health and efficiency.
• Analyze data to identify trends, predict operational risks, and develop proactive mitigation strategies.
• Present insights and performance updates to leadership, influencing strategic decisions with data-driven recommendations.
• Foster a culture of accountability, process excellence, and continuous improvement.
• Other duties as assigned by management.

Benefits

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services