Sr. Business Operations Manager
About The Position
The Senior Business Operations Manager plays a critical role in scaling and optimizing marketplace operations. You’ll own end-to-end operational performance across supply and demand, ensure efficient service delivery, and implement data-driven processes to drive growth, quality, and profitability. You’ll partner cross-functionally with Product and GTM Teams to enhance marketplace efficiency, reduce friction, and deliver exceptional client and vendor experiences. At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Requirements
- Bachelor’s degree in Business, Operations Management, Supply Chain, or related field (MBA preferred).
- 7+ years of experience in business operations, marketplace management, or service delivery, preferably in facility maintenance, logistics, or a technology-enabled services environment.
- Proven experience managing large-scale, multi-location operations with complex workflows.
- Strong analytical and problem-solving skills, with expertise in data analysis and process optimization.
- Experience working cross-functionally with Product, Engineering, and Finance teams.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to manage the stress of a fast-paced environment.
- Ability to meet the in-person requirements of the team and/or business needs.
Responsibilities
- Develop and execute operational strategies that optimize operations performance across work order fulfillment and vendor management.
- Identify and eliminate process bottlenecks to improve service delivery speed, cost efficiency, and quality.
- Drive continuous improvement initiatives using data and metrics to track key operational KPIs (e.g., fulfillment rate, SLA compliance, cost per job, vendor utilization).
- Partner with Product and Engineering to design tools and systems that improve operational visibility and automation.
- Build dashboards and operational reports to monitor marketplace health and efficiency.
- Analyze data to identify trends, predict operational risks, and develop proactive mitigation strategies.
- Present insights and performance updates to leadership, influencing strategic decisions with data-driven recommendations.
- Foster a culture of accountability, process excellence, and continuous improvement.
- Other duties as assigned by management.
Benefits
- Health, dental and vision coverage on day 1.
- Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
- Paid Primary and Secondary Caregiver leave.
- Employee Assistance Program to assist with everyday challenges.
- Paid time off to volunteer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
