Sr. Business Intelligence Engineer, Amazon Leo Global Customer Operations

Amazon • Bellevue, WA

1d

About The Position

Amazon Leo is an initiative to increase global broadband access through a
constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to
bring fast, affordable broadband to unserved and underserved communities around
the world. Amazon Leo will help close the digital divide by delivering fast,
affordable broadband to a wide range of customers, including consumers,
businesses, government agencies, and other organizations operating in places
without reliable connectivity.

As a Voice of the Customer (VoC) Business Intelligence Engineer for the Amazon
Leo Global Customer Operations team, you will build customer-centric analytics
across Leo’s global organizations. You will immerse yourself in all facets of
Leo customer operations and become a trusted partner to stakeholders by sharing
data-driven insights based on a deep understanding of the business and customer
journey. You will build and manage data infrastructure, develop and improve
analytics products, simplify data access, and unlock self-service insights.
Through tooling, automation, data analysis, and statistical modeling, you will
create solutions to continuously measure KPIs and empower stakeholders with the
data and insights they need to improve the customer experience.

The ideal candidate will have a passion for proactively driving data-based
decision making. They will also have a curiosity for learning about the business
and suggesting new ways to leverage analytics to advance business objectives.

Requirements

• 5+ years of professional or military experience
• 5+ years of SQL experience
• 1+ years of SQL, ETL or Oracle experience
• 1+ years of processing large, multi-dimensional datasets from multiple sources experience
• 1+ years of performing statistical analysis experience
• 1+ years of developing automated reporting experience
• Experience programming to extract, transform and clean large (multi-TB) data sets
• Experience with theory and practice of design of experiments and statistical analysis of results
• Experience with AWS technologies
• Experience in scripting for automation (e.g. Python) and advanced SQL skills.

Nice To Haves

• Experience working directly with business stakeholders to translate between data and business needs
• Experience managing, analyzing and communicating results to senior leadership

Responsibilities

• Work closely with teams across Leo (e.g., Customer Service, Field Services, Marketing) to understand the customer journey and provide analysis to guide improvements.
• In partnership with the VoC program team, develop key metrics and performance indicators to measure overall performance and provide foundation for continuous improvement.
• Own data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations.
• Learn and understand a broad range of Leo’s data resources and know how, when, and which to use. Build self-service reporting, establishing automated processes for large scale data analysis.
• Understand and write high quality queries to retrieve and analyze data (ongoing reporting and ad-hoc requests).
• Define analytical approaches and metrics strategy to uncover new insights and formulate recommendations that improve the customer experience and efficiency.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed