Sr. Business Information Mgmt Analyst (Intake Support- JIRA Ticket/Project Mgmt)

TD Bank-posted 2 days ago
$68,640 - $112,320/Yr
Full-time • Mid Level
Onsite • Mount Laurel, NJ
5,001-10,000 employees
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The Senior Business Information Management Analyst (US) provides business technical leadership across a broad range of information management functions to support the various areas of data and analytics. Works independently as a senior lead and may manage and direct activities related to analysis, design and support of business data management solutions on various projects ranging up to larger projects. Depth & Scope: Expert level professional role, considered subject matter expert with in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas Requires expert level conceptual and practical knowledge for own area of specialty and knowledge of broader related areas Advanced analytical and problem solving skills and fluent in one or two programming language Works autonomously on a range of tasks and may be relied upon to coach / educate others Lead projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs In-depth experience working with very large datasets and familiarity with big data technologies Keeps abreast of rapid business and technology innovation within business information management field Familiar with visualization tools Analyzes, designs, develops data repositories, warehouses and marts, data movement, data wrangling, data mapping and transformation (ETL) processes Supports solutions, applications, platforms, and/or tools that are leveraged across all functional groups (e.g., Data Scientists, Business Insights & Analytics, etc.) May also be responsible for developing sophisticated data preparation frameworks and architecture to create or modify data features for consumption by Data Scientists Supports data modeling capabilities in order to structure business data to be consumed / translated into a variety of novel capacities Supports business teams in the use and understanding of the data and reporting solutions Develops data road map/information management strategies and corresponding technical solutions on integrating, transforming, and/or managing data Drives data-centric solution development focusing on complex data integration Adopts the Enterprise Data model in alignment with direction from the OCDO and other data & analytics functional groups Solicits, analyzes, and understands data requirements (i.e., using market research, requirements gathering, feature planning, user experience / design considerations, etc.) to enable development of information management solutions

  • Analyzes and understands business and data requirements to develop complete business solutions, including data models (entity relationship diagrams, dimensional data models) and business rules, data life-cycle management, governance, lineage, metadata and reporting elements.
  • Applies automation and innovation on data platforms and on-going on any new development projects / initiatives aligned to business or organizational strategies
  • Designs and implements complex business data information management frameworks to provide a solution that meets business requirements
  • Collaborates with technology and business partners to resolve issues and ensure requirements and established SLAs
  • Works closely with various technology/project teams to understand business data and provide analysis and requirements to ensure the data design / development initiatives are in line with the planned design and standards
  • Works with other various partners/ stakeholders to ensure project success
  • Develops business requirements by researching / analyzing and documenting business data requirements
  • Provides expert guidance within projects and other various change initiatives to support data impact assessments and data risk mitigation
  • Implements processes aligned to data information management standards and ensure data quality (e.g., rules / thresholds / assessments, etc.) and requirements are developed
  • Develops and maintains knowledge of data available from upstream sources and data within various platforms
  • Identifies critical data / critical data elements to support Business Segment data governance and/or data management frameworks / programs
  • May be responsible to understand and utilize business information management data deliverables
  • Ensures business data and information is retained and disposed in compliance with enterprise data standards, policies and guidelines
  • Performs data profiling using TD tooling and ad hoc system query languages to validate data analysis
  • Provides support throughout data lifecycle to resolve data issues and support user community by helping users interpret the data
  • Leads the investigation of root causes for data issues and ensure data issues are resolved
  • Identifies and/or define knowledge transfer and data expertise activities to support business teams using the information management solutions.
  • Adheres to enterprise frameworks or methodologies that relate to data activities for business area
  • Ensures business operations follow applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
  • Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
  • Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
  • Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
  • Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Provides industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit
  • Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • Participates in personal performance management and development activities, including cross training within own team
  • Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
  • Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.
  • Contributes to a fair, positive and equitable environment that supports a diverse workforce
  • Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
  • Undergraduate degree or Technical Certificate
  • 5+ years of relevant experience from a business administration, statistical, mathematical, scientific or financial background
  • Proficient knowledge of various data sources, tools and technologies used in preparing summaries and reports
  • Analytical and problem solving skills are required to interpret data and draw conclusions
  • Knowledge of current and emerging competitor and market trends
  • Skill in using analytical software tools, data analysis methods and reporting techniques
  • Skill in mentoring/coaching others
  • Skill in using computer applications including MS Office
  • Ability to communicate effectively in both oral and written form
  • Ability to work collaboratively and build relationships
  • Ability to work successfully as a member of a team and independently
  • Ability to exercise sound judgement in making decisions
  • Ability to analyze, organize and prioritize work while meeting multiple deadlines
  • Ability to handle confidential information with discretion
  • Expert Level Outlook Calendar and Email skill in MS Office 365 (required)
  • Experienced/Advanced Level PowerPoint
  • Education/Background in area of Technical Writing, Process Mgmt, Training, Library, Data, and/or Information Sciences
  • Experienced/Advanced Level JIRA and Confluence
  • Writing/Communications in business process/operations background
  • Experience with Power Automate and PowerApps (nice to have)
  • Critical thinker, leader and team player
  • Attention to detail and organized
  • Excellent communicator: must be able to lead meetings and manage senior stakeholder expectations
  • Strong JIRA experience
  • Excels in a fast-paced and technically evolving environment: able to adapt to changing and competing priorities, and wear multiple hats and successfully deliver results
  • Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
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