Sr. Business Director, Commercial Fraud Strategy

Capital One•McLean, VA

About The Position

As a Senior Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. The Commercial Fraud Strategy team plays the crucial role of protecting Capital One’s Commercial Banking clients from fraud in an ever changing environment. This team oversees the development and implementation of strategies, tools, and technologies to balance customer experience with fraud risks and losses, with an eye on both existing and emerging fraud mechanisms. The team has a mandate to focus on limiting asymmetric risks and stay ahead of emerging fraud trends while being well-managed and driving a streamlined customer experience. The team partners across strategy, product, operations, and enterprise risk groups as well as the enterprise-wide fraud defense community to drive continuous improvements. The team is also responsible for influencing and educating our partners and clients to enable uptake of best-in-class products and processes to ultimately strengthen and reinforce our overall Commercial fraud risk posture. The Head of Commercial Fraud will lead a sizable team of analysts and risk associates. (S)he will be responsible for defining Commercial’s fraud strategy and executing against a bold agenda. (S)he will partner across the enterprise-wide fraud community and other value–chain stakeholders (strategy, ops, product, risk, etc.) to drive commercial fraud priorities, including implementing strategies using shared resources. (S)he will be responsible for leading the team across processes associated with managing the multiple underlying fraud programs (interacting with 2nd line risk group, managing to the required ratings, audits, and defining operating procedures). (S)he will also be the main representative to educate our clients, client-facing teams and other partners on fraud trends and best practices to holistically protect both Capital One and our customers.

Requirements

Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
At least 2 years of experience in Credit risk
At least 2 years of experience in People management
At least 2 years of experience in Strategic consulting
At least 2 years of experience in Quantitative analysis
At least 2 years of experience in Business development

Nice To Haves

Masters Degree in Business Administration (MBA), Engineering, Management or Finance
PMP, CFA, FRM, CPA
At least 5 years of experience in Credit risk
At least 5 years of experience in People management
Data Science & Machine Learning: Demonstrated experience leading teams that deliver fraud risk models in a financial services context is a significant plus.
Previous consulting experience is a plus

Responsibilities

Commercial Fraud Expertise: Deep expertise in Commercial Fraud and emerging trends in fraud schemes as well as best-in-class protections. Demonstrated thought leadership in designing and implementing effective fraud defenses infrastructure, with an eye to asymmetric risks
Strategic Leadership: Develop business and fraud defense strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting customer and regulatory demands
Operating Model Design: Proven ability to analyze complex business functions, design efficient operating models, and develop long-term strategic roadmaps
Data Science & Machine Learning: Strong understanding of data science concepts, including machine learning, statistical modeling, and predictive analytics. Demonstrated experience leading teams that deliver fraud risk models in a financial services context is a significant plus.
Partnership: Partner with Product Managers, Design, Engineering, Sales, Operations and others to deliver an effective continuously enhanced fraud defense infrastructure for Commercial Bank and its clients
Execution: Coordinate across Capital One to manage and sequence delivery of Commercial fraud defenses intent, build defense requirements and execute against defense strategy. Oversee multiple projects and programs concurrently
Strong Executive Communication: Impeccable written and oral communication credentials. Ability to effectively communicate complex technical and strategic concepts to a wide range of audiences, including senior executives, regulators, and technical teams. Strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Solid People Leadership Experience: Demonstrated experience in building and leveraging the capabilities of large, diverse, high-performing teams, as well as business partners across the enterprise. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One. Clear Results Orientation: Display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment. Should foster innovation, drive critical decisions, and hold business partners accountable
Strategic; Analytic Orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation
Strong Business Judgment, Leadership and Integrity: Should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.