Sr. Business Controls Specialist - GAOO QA/QC Sr. Testing Specialist

Bank of America•Charlotte, NC

26d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. Incumbents typically have over 5+ years of risk management and LOB/ECF experience. Anti-Money Laundering (AML) and Onboarding Operations (GAOO) delivers AML monitoring and refresh of client information; Onboarding for global market clients. The GAOO Quality Quality/Control Assurance (QA/QC) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business. The GAOO QA/QC team is seeking to strengthen its risk management and infrastructure by focusing on key AML customer due diligence processes that have high risk and significant visibility. The incumbent for this position will be part of the newly created AML QA/QC team that is responsible for implementing the QA/QC strategy across multiple lines of business by deploying enhanced control monitoring and reporting to drive process improvements and oversight. The QA/QC Sr. Testing Specialist is responsible for executing testing that measures the adherence to AML/Financial Crimes Global Standard requirements and is accountable for accurate and timely test execution. This role interacts extensively with internal or external contacts to identify, research, analyze and communicate process defects for remediation. Applies quality management disciplines to validate adherence to all applicable AML processes executed by horizontal lines of business. Executes in accordance with the GAOO QA/QC program requirements including sampling adherence, defect communications and defect reconsider decisions. Maintains a culture of compliance and supports the identification, escalation, and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the QA/QC program. Notifies key stakeholders of trends and concerns to ensure timely response to quality issues. May interface with auditors, business, and support leaders.

Requirements

5+ years of risk management and/or LOB/ECF experience.
Strong analytical and organizational skills with a focus on attention to detail and accuracy.
Strong oral/written communication skills and ability to effectively engage stakeholders and foster collaboration.
Ability to challenge and “ask the right questions” when performing QA/QC.
Ability to multi-task, plan and function in a self-directed environment.
Controls Management
Issue Management
Monitoring, Surveillance, and Testing
Quality Assurance
Risk Management
Analytical Thinking
Attention to Detail
Critical Thinking
Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization
Recording/Organizing Information
Research

Responsibilities

Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
Performs QA activities including executing on controls, managing cases, and reporting results
Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Conducts QA/QC reviews following established Review Plans (scripts) to enhance employee performance and measure process/control effectiveness.

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