Sr. Business Control Specialist (Client Services)
About The Position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Position is responsible for change and issues management. This role supports the Client Services; Retail Transformation & Client Experience functions horizontally across the Consumer Client Services organization. Facilitate and collaborate with stakeholders to develop comprehensive action plans and address risk challenges Provide oversight and enable support for the CS Process Risk & Change Management and Issues functions as needed to ensure adherence to enterprise requirements.
Requirements
- 2+ years of business controls experience and/or LOB business control function.
- Outstanding communication and presentation skills (verbal and written)
- Ability to work with Leaders at varied levels
- Strong interpersonal and relationship building/managing skills
- Detail oriented
- Self-motivated and ability to work autonomously
- Ability to balance multiple needs, requests, goals and shifting priorities
- Word, Excel, PowerPoint experience
- Exercise critical thinking and judgment
- Controls Management
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Research
Nice To Haves
- Previous experience with UCRA Tool, CAST, PPRT and Change Management
- Basic Project management skills
Responsibilities
- Supporting all aspects of Client Services change and issues management including but not limited to:
- Provides Business Controls support for Client Services by partnering with FLU, Risk, Audit, Legal and other key stakeholders to ensure compliance with enterprise change management standards and requirements
- Drives consistency in oversight, change enrichment, and management through lifecycle of the UCRA while promoting a strong risk culture.
- Collaborate with FLU, Compliance, Risk, Audit, and project teams; effectively influence and lead discussions/meetings and ensure timely execution/ resolution
- Proactively identify and escalate emerging risks or delays/remove “roadblocks” impacting timelines/ completion
- Perform QA reviews, validation, and audit adherence as required
- Deliver Business Control reporting and updates as needed (milestones, portfolio/inventory reviews, executive summaries, and risk review routines)
- Manage timelines, deliverables, and ensure accurate documentation in enterprise tools as applicable UCRA documentation (processes, risks, controls, metrics) in enterprise tools for (CAST, PPRT, UCRA Plus) for material/non-material change
Benefits
- This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
- This role is currently benefits eligible.
- We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
- Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
