Sr Business Control Specialist

Bank of America • Plano, TX

6d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. This role is responsible for expertly coordinating and facilitating large forums and related routines that drive the awareness, training and dialogues related to overall Technology Change Governance. The position ensures meeting agendas are clear, participants are prepared, discussions stay on track, and follow‑up actions are documented and executed and serves as the central point of contact for meeting logistics, communication, and post‑meeting actions. The role leads and orchestrates essential team routines—such as planning sessions, weekly updates, stakeholder reviews, decision forums, and governance checkpoints—to maintain momentum and transparency. This individual manages cross‑team coordination, tracks action items, resolves logistical challenges, and promotes effective information flow across the organization. This is an individual contributor position with broad coordination, communication, and organizational responsibilities. This is a mid-level coordination role focused on organizing participation, driving follow‑up actions, and serving as the operational “face of the team.” Success requires strong collaboration skills, the ability to work with larger forums/groups, and a talent for bringing clarity and organization to complex environments. The role involves balancing multiple priorities, navigating obstacles, and maintaining forward progress with a high degree of professionalism and ownership. This role supports deliverables across teams and direct and indirect stakeholders. It plays a key role in maintaining adherence to change governance and standards, and providing operational oversight managing team’s routines and deliverables.

Requirements

• 5+ years experience in reporting using Excel, PowerPoint, or equivalent applications
• Strong relationship‑building skills to influence, align, and collaborate across diverse teams
• Clear, concise, and confident verbal and written communication skills
• Able to drive the standardization of processes and implementation of metrics and best practices
• Strong Presentation skills, including preparing presentations to cater large audience
• Good organization skills including agenda development, time management, and stakeholder preparation
• Prior business process management or control framework knowledge
• Possesses knowledge of risk management approach, processes, tools, and routines
• A sharp eye for identifying weak points in processes and organizational structures
• Strong ability to track, manage, and drive follow‑up actions to closure

Nice To Haves

• Basic understanding of Global Technology Change processes and controls
• Knowledge/Experience with Change tools such as PPRT, ITSM etc
• Skills: Controls Management Issue Management Monitoring, Surveillance, and Testing Quality Assurance Risk Management Analytical Thinking Attention to Detail Critical Thinking Problem Solving Written Communications Decision Making Innovative Thinking Prioritization Recording/Organizing Information Research

Responsibilities

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed