Sr Business Control Specialist

Bank of America•Boston, MA

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job supports Consumer Business Continuity operations across financial centers, contact centers, and administrative functions. This role oversees event response for incidents ranging from property damage to large‑scale natural disasters, ensuring rapid restoration of services for clients and teammates. The ideal candidate excels at managing multiple simultaneous events, collaborating across diverse business lines, and guiding teams through established continuity plans and playbooks. You will partner closely with Financial Center and ATM teams to restore impacted locations, lead cross‑functional discussions to ensure end‑to-end recoverability, and refine processes that strengthen organizational preparedness. As a primary point of contact for key business groups, you will provide expert guidance, coordinate response activities, and foster strong collaboration across the broader organization.

Requirements

Strong enterprise-wide risk awareness.
Ability to work both independently and collaboratively to meet objectives.
Strategic, solutions-oriented thinker with strong problem‑solving capabilities.
Excellent written and verbal communication skills.
Ability to contribute to and foster a positive team culture within a diverse workforce.
Solid understanding of Consumer & Small Business and how key partners operate together across the organization.
Proven ability to succeed in a fast‑paced environment, often navigating ambiguity while prioritizing multiple tasks simultaneously.
Demonstrated ability to meet predetermined timelines and service‑level agreements (SLAs).
Requires participation in a rotating on‑call schedule for one week at a time, approximately every 4–6 weeks from 8AM to 8PM EST, seven days a week, with 24‑hour support provided through the toll‑free number.

Nice To Haves

Leadership experience in a Contact Center or Financial Center environment.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Microsoft TEAMS and Co-Pilot

Responsibilities

Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
Respond to a wide range of events, including property damage, large‑scale natural or physical disasters, and reputational issues.
Manage multiple concurrent events with strong efficiency, accuracy, and attention to detail.
Collaborate with various lines of business across the enterprise to resolve operational disruptions by leveraging available tools and resources.
Partner with Financial Center and ATM teams to restore service at locations affected by network outages.
Develop and enhance business processes to strengthen preparedness for major events.
Provide leadership, coordination, and expert-level guidance on events impacting clients and teammates, as well as on broader business continuity matters.
Serve as a primary point of contact and spokesperson for key business groups and line‑of‑business partners.
Lead and facilitate cross‑functional initiatives, activities, and discussion forums to ensure comprehensive end‑to-end recoverability.
Manage daily email volume received through the DG Readiness and Response eTask inbox. Ensure timely follow‑up and outreach as needed.
Consistently complete daily tasks and responsibilities within determined timelines.
Fosters strong collaboration and partnership with all stakeholders across Consumer Business Continuity.
Performs risk‑based assessments of the current state to develop effective business continuity strategies and evaluates the effectiveness of those strategies after implementation.
Identifies, validates, and escalates business continuity readiness gaps to senior leadership and second‑line partners.