Sr. Business Continuity Consultant

Bank of America•Charlotte, NC

3d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for promoting business continuity, crisis management, and/or operational resilience and facilitating cross-functional collaboration and decision making related to business continuity initiatives and ongoing process activities. Key responsibilities include working with teams to facilitate and execute deliverables related to business continuity planning, testing, incident management, progress reporting, and audit/regulatory issues. Job expectations include providing business continuity subject matter expertise and/or crisis management support. Team Specific Job Description: This job is responsible for supporting the Enterprise Services Framework and Taxonomy (ESFT) program. This role includes extensive focus on process optimization for the Service Enabler Mapping (SEM) process, which is an enterprise-wide program designed to understand and document inter-dependencies across the firm, in support of resolution planning and other key initiatives.

Requirements

Minimum of 7 years of relevant work experience in analytics, reporting, business controls, and / or process improvement.
Highly organized with the ability to prioritize competing demands, including the ability to prioritize work and meet deadlines
Recent reporting and analytics experience, including one or more of: SQL: intermediate-to-advanced-level (Joins/Union/Case/In/Group By/Append/Update) Excel: expert/power-user (pivots, dynamic array/spill functions, Power Query, intermediate VBA) Alteryx, Tableau, and SharePoint Generative AI / Copilot
Ability to be flexible in support of the maturing organization with an enterprise scope and mandate
Ability to appropriately influence key stakeholders and partners, and effectively challenge when necessary.
Effectively communicate to inform, influence, and resolve key issues in a timely manner with all levels of the organization
Excellent team player committed to contributing to a positive team culture within a diverse workforce.
Attention to Detail
Continuous Improvement
Issue Management
Process Simplification
Written Communications
Adaptability
Collaboration
Critical Thinking
Presentation Skills
Prioritization
Reporting and Analytics
Excel: Expert / Power-user
Alteryx and / or Tableau
Bachelor’s Degree or equivalent work experience

Nice To Haves

Experience with the Operational Dependencies for Entities, Service and Enablers (ODESE) platform
Familiarity with the Service Enabler Mapping Process and / or Enterprise Services Taxonomy
Demonstrated ability to navigate cross-Enterprise communications and engagement
Comfortable with communicating directly with senior level leadership.
Strong risk awareness, including operational, compliance, and reputational risk.
Excellent written and verbal communication skills.

Responsibilities

Acts as a lead contributor or project manager to execute the scope of initiatives and processes through continuity planning, testing, supplier assessments, enterprise risk transparency, and response management.
Collaborates with stakeholders to ensure business continuity, crisis management and/or disaster recovery plans adhere to policies, standards and/or procedures
Supports deliverables related to audit and regulatory inquiries
Provides subject matter consulting related to business continuity, crisis management, and disaster recovery programs.
Surfaces issues affecting recoverability and ensures resolution
Must be able to ingest information quickly and manage multiple processes simultaneously.
Identifies gaps and/or risks with the ability to propose solutions with streamlined execution.
Understands how to manipulate and interpret large amounts of data to provide in-depth reporting and analytics to support audit and regulatory inquiries, and drive data-driven process improvements and control enhancements.
Deliver end-to-end assessment of potential/actual stakeholder impacts, mitigation action planning and consistent messaging.
Develop and maintain strong internal and external partnerships.
Quickly execute concise, accurate, and timely communications driven by data analysis to senior leadership.
Develop and refine business processes and standard/procedure requirements.