Sr. Business Analyst (Remote)

CrowdStrike

2d • Remote

About The Position

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: We're seeking a Senior Business Analyst to join our team, focusing on optimizing our Lead-to-Order (L2O) and Contract Lifecycle Management (CLM) processes within Salesforce. This role will be instrumental in driving business process improvements, leading design sessions, and creating a structured backlog of requirements. You'll work closely with cross-functional teams to ensure successful solution delivery and adoption.

Requirements

• 8+ years of business analysis experience, with 3+ years of Salesforce expertise
• Strong understanding of Lead-to-Order processes and sales operations
• Experience working on L2O and CLM transformation initiatives
• Salesforce certifications (Admin, Advanced Admin, or Sales Cloud Consultant) preferred
• Experience with Agentforce preferred
• Proven track record of implementing process improvements in a sales environment
• Strong analytical and problem-solving skills
• Excellent stakeholder management, written and verbal communication skills, including experience meeting with and presenting information to senior leadership
• Knowledge of contract management best practices and sales operations workflows
• Bachelor's degree in Business, IT, or related field

Responsibilities

• Lead Sales projects across L2O and CLM initiatives by facilitating requirement gathering sessions, translating business needs into functional designs, developing solution prototypes, and creating detailed documentation to support implementation and training efforts
• Collaborate with business stakeholders to establish and document user stories, current and future business processes and functional requirements
• Create and maintain documentation for business processes and system configurations
• Facilitate requirements gathering sessions with stakeholders
• Take ownership of functional tasks and deliverables for the salesforce sales cloud applications, encompassing areas such as testing, training, reporting and support ongoing enhancements
• Collaborate closely with Sales, Sales Operations, Finance, Legal and Platform teams to deliver a comprehensive solution
• Drive user adoption and change management initiatives

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level