Sr Briefing Engagement Manager

Workday•New York, NY

9d•Onsite

About The Position

At Workday, our Customer Experience Center exists for the purpose of showcasing our company, our talent, and our technology to prospects, existing customers, and business partners. We host leaders from these highly valued accounts to collaborate on a partnership for the future. Our team works closely with colleagues in sales and services to create an exceptional experience for all guests. In this role, you will manage multiple executive briefing events from start to finish, acting as the single point of contact to our sales and services counterparts. You will interact with all levels and roles of employees: CEO, VP’s, Engineers, Product Managers, etc. and serve as an effective liaison between the account owner and the various Workmates who are needed to fulfill the agenda for each briefing event. You will be the first teammate working in a brand new Customer Experience Center with an extended team located in Pleasanton. This is onsite role in New York, 5 days a week.

Requirements

8+ years relevant experience in executive briefing centers or events
Experience working closely with Executive Level (VP+, C-Suite) customers and internal stakeholders required
Executive communication skills
High level of confidence working autonomously
Highly organized and detail-oriented self-starter with exceptional prioritization, organization, and project management skills, who can execute with or without supervision
Excellent communication skills, interpersonal skills, and writing skills
Incredible attention to detail in all areas and in all work produced

Responsibilities

Lead end-to-end guest experience from white-glove concierge service, seamless arrival logistics, premium catering management, room setups and meticulous oversight of the briefing center’s aesthetic and hospitality standards.
Partner with building security and corporate safety teams to manage VIP access protocols, ensuring a secure environment without compromising the guest experience.
Manage day to day customer briefings involving various internal teams as well as high-level external customers
Heavy scheduling support – calendar invites and outreach to various teams to confirm availability and ultimately fulfill every part of the briefing agenda
Ability to follow a (mostly) pre-determined process to draft agendas, schedule against those agendas, and host meetings on the day they take place (in the New York office)
Ability to juggle various competing timelines and ensure each event stays on track and on time.
Executive presence and confidence to push back on account teams when necessary to ensure the best possible outcome for the briefing event and customers
Partner with sales/services teams to create briefings that reach the most strategic goals of our customers and prospective customers
Collaborate closely with CXC team, technology support team, logistics team, catering, etc. to bring all elements of the briefing together
Manage additional special projects as needed by the CXC team
Support in developing ongoing best practices and heavy involvement with building out a new CXC location process + documentation
Provide immediate, high-touch 'first-look' support for in-room AV/VC technology to ensure a friction-less start to every presentation.
Act as a key stakeholder in the launch of the new CXC location, contributing to operational design, vendor selection, and the creation of world-class Standard Operating Procedures (SOPs).