SR. BENEFITS REPRESENTATIVE (HYBRID-CHARLOTTE, NC)

Compass Group•Charlotte, NC

1d•Hybrid

About The Position

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.Job Summary: Analyze and resolve escalated issues regarding associate’s benefits or retirement by providing detailed research and explanation of the situation in a timely manner Review Vendor Service Center calls and call notes as part of the escalation review process Keep detailed log of incoming issues Work with other departments and / or vendors to efficiently resolve issues Assist in the review and update of department documents Escalate errors within the external vendor systems and/or payroll system to the appropriate internal parties Provide training opportunity updates to call center management, where applicable Produce queries from SAP, when needed. Assists with other duties, as assigned

Requirements

Two + years related benefits/retirement experience and/or training, or equivalent combination of education and experience
Ability to multi-task in a fast-paced environment
Must be a team player
Customer service focused
Ability to understand and adhere to guidelines that are mandated by the Federal Government
Must be able to identify problems, get to the root cause and take the necessary steps for correction
Ability to follow processes/procedures and communicate effectively – written and verbal
Ability to follow all policy and procedures, as required
Experience of Microsoft Office (Word & Excel; Access, a plus)
Professional skills verbally, on the phone and in person

Nice To Haves

SAP experience, a plus
Bilingual in Spanish a plus

Responsibilities

Analyze and resolve escalated issues regarding associate’s benefits or retirement by providing detailed research and explanation of the situation in a timely manner
Review Vendor Service Center calls and call notes as part of the escalation review process
Keep detailed log of incoming issues
Work with other departments and / or vendors to efficiently resolve issues
Assist in the review and update of department documents
Escalate errors within the external vendor systems and/or payroll system to the appropriate internal parties
Provide training opportunity updates to call center management, where applicable
Produce queries from SAP, when needed.
Assists with other duties, as assigned