Sr. AV Technician

EOS•San Francisco, CA

1d•$90,000 - $106,000•Onsite

About The Position

As a Senior AV Technician, you will support, operate, and maintain advanced audio-visual systems and media equipment across office locations and offsite venues. You will play a critical role in the delivery of seamless Zoom-based live streams and hybrid events, including town halls, executive off-sites, and company-wide gatherings. You will be an escalation point for AV-related technologies, overseeing system health, supporting event operations, and contributing to continuous improvements across AV services and infrastructure. This role includes participation in office builds, expansion efforts, and upgrades, while working closely with internal stakeholders, AV integrators, and event coordinators.

Requirements

4-6+ years of hands-on experience supporting and operating AV systems in corporate enterprise and/or event environments
Expertise in Zoom platforms, Google Workspace, Neat, Q-SYS, Logi, and AV-over-IP technologies
Proven ability to support complex AV setups for hybrid live events
Strong troubleshooting skills and ability to work under pressure in a live event setting
Excellent communication and interpersonal skills, with the ability to support executive stakeholders
Familiarity with streaming tools such as ZoomISO, ZoomOSC, vMix, Bitfocus Companion, and Zoom Webinars
Comfortable transporting and setting up AV hardware; able to lift and maneuver equipment as needed
Experience creating and maintaining technical documentation and Knowledge Base content

Nice To Haves

Certifications such as Q-SYS Level 1/2, AVIXA CTS, or equivalent vendor training
Experience with studio production tools (e.g., ATEM switchers, NDI, Dante audio)
Understanding of AV system design, layout, and integration best practices
Experience with asynchronous video tools and platforms such as Loom, Zoom Events, or similar
Proficiency with Canva, Keynote, and Google Slides for presentation and event support materials
Background supporting large-scale office fit-outs, build-outs, or tech upgrades
A proactive, agile mindset focused on innovation and service improvement

Responsibilities

Provide on-site AV and streaming support for hybrid and in-person events including town halls, hackathons, team gatherings, and executive off-sites
Install, configure, and operate professional media equipment including monitors, speakers, cameras, lighting, and AV racks
Act as a technical escalation point for AV technologies including Zoom Rooms, NEAT Boards, Q-SYS, studio hardware, digital signage, and wayfinding systems
Perform routine system health checks, monitor AV infrastructure, and troubleshoot performance issues
Maintain and create technical documentation and Knowledge Base articles to empower IT and support teams
Participate in the design and execution of office AV installations, upgrades, and expansions
Coordinate with third-party AV vendors and manage vendor SLAs and support contracts
Offer user training and guidance to staff on AV systems and tools
Provide support during incident response and equipment outages, ensuring minimal event disruption
Maintain a proactive and service-oriented approach to identifying and implementing process improvements
Contribute to the setup and support of special events or temporary AV installations, including domestic travel as required
Be available for occasional after-hours or weekend support for high-visibility events