Sr Associate, Services
About The Position
As Senior Associate, Services, your mission is to ensure our fleet and charging services run reliably and transparently so customers can confidently electrify their operations. You will turn complex, multi-step services into experiences that are predictable, accurate, and easy to navigate by strengthening vendor performance, sharpening our data integrity, and driving continuous improvement across processes, tools, and policies. By using insight, automation, and cross-functional partnership to remove friction and prevent issues before they happen, you help Inspiration deliver exceptional service at scale and accelerate the transition to low-cost, zero-emissions EV fleets.
Requirements
- 3-5 years of full-time professional or equivalent experience in a services operations or analyst role.
- Operationally savvy and comfortable supporting complex, multi-step services with high volume and high accountability
- Detail-driven with a strong commitment to accuracy and completeness, especially around billing and transactional data
- Bias for action and willing to roll up your sleeves to identify bottlenecks, propose solutions, and drive issues to closure
- Clear communicator, both verbal and written, able to coordinate across internal stakeholders and external vendors without ambiguity
- Data-oriented and motivated to use dashboards and analysis to prioritize work and measure impact across CSAT, SLA performance, and invoice accuracy
- Interested in automation and motivated to reduce manual work through workflow improvements and AI-enabled tooling
- Willing and able to learn new tools quickly and become a power user of Sigma, Rocketlane, Jira, and Confluence (or equivalents)
Responsibilities
- Support day-to-day execution across fleet and charging services to ensure reliable delivery at scale
- Monitor and report on vendor performance and issue resolution. Some activities will include tracking SLA adherence, managing escalations, coordinating vendor tickets with cross-functional partners, monitoring aging, and supporting quarterly vendor reviews with clear documented action tracking
- Improve service quality and customer outcomes by identifying bottlenecks, reducing friction, and preventing repeat incidents
- Support continuous improvement by surfacing gaps and recommending updates to policies, SOPs, and service design documents, including AI-enabled workflow improvements, in partnership with service owners
- Execute lightweight test plans for new service features including vendor, process, and tool changes; document results and track issues to resolution
- Ensure operational and transactional data accuracy across systems and vendors to maintain clean, audit-ready records that support billing, reporting, and customer inquiries
- Maintain dashboards and recurring reporting for operational performance, financial KPIs, and deliver ad hoc analysis to maximize results
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
