Sr. Associate, Operations Coach - FCDC (Essential Onsite)

Capital One • Richmond, VA

48d • Onsite

About The Position

The Foreign & Domestic Collections team is currently searching for a Sr. Associate. This team manages all of the foreign check processing and processing of incoming fraud claims for the Fraud Department. As a People Leader within the Enterprise Payments organization, you will be responsible for the leadership of the team, oversight of the day-to-day operations, and managing projects. This team supports processing Foreign check deposits, returns and bank-to-bank claims across all LOB's (Consumer, Commercial and Small business) within the bank. You will focus on driving the achievement of individual, team and business metric goals. In addition, you will be responsible for proactive collaboration and partnership with key business stakeholders. In this role you will have the opportunity to develop strategies in a fast-paced environment.

Requirements

• High School Diploma, GED or Equivalent Certification
• At least 3 years of experience in banking operations
• At least 1 year of coaching, mentoring, or people leadership experience
• At least 1 year of process or project management experience
• At least 2 years of experience using Google Suite or Microsoft Office

Nice To Haves

• At least 3 years of people management experience
• At least 4 years of experience in banking operations
• At least 1 year of budget management experience
• At least 3 years of process or project management experience
• At least 4 years of experience using Google Sheets or Excel
• BPM, PMP, Lean, Agile or Six Sigma certification

Responsibilities

• Responsible for directly developing, managing, and coaching five (5) non-exempt direct reports
• Work with partner groups within the Foreign & Domestic Collections value stream to drive process change and problem solve complex issues
• Analyze and evaluate operational procedures, recommending and implementing modifications to improve quality and efficiency
• Ability to work in a rapidly changing environment where priorities may shift frequently
• Recommends process improvements with the team and department and may represent product or process area on projects of a cross-functional/cross location scale
• Acts to ensure all service level agreements are met/exceeded
• Helps manage department's key operational metrics to include overtime, chargeoff rate and direct operating expense
• Manage projects across the team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees