Sr. Associate, Growth Operations

Health•San Francisco, CA

6d•$100,000 - $120,000•Hybrid

About The Position

At Habitat Health, we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. Habitat Health provides personalized, coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly (“PACE”) in collaboration with our leading healthcare partners, including Kaiser Permanente. Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged, fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations. Habitat Health is growing, and we’re looking for new team members who wish to join our mission of redefining aging in place. To learn more, visit https://www.habitathealth.com . Role Scope : The Growth team focuses on amplifying the impact of the PACE model of care by educating and expanding access to the program. Our team manages the end-to-end process of identifying, attracting, engaging with, assessing, and enrolling new participants. The Senior Associate, Growth Operations will support developing and implementing strategic growth initiatives and operational improvements that drive Habitat Health’s expansion. This role will report directly to the Sr. Director of Growth Operations and will be in charge of strengthening referral channels, identifying and executing open market strategies, and improving conversion rates for center-specific outreach & enrollment teams.

Requirements

3-5 years of experience in management consulting, investment banking, or operations at a high-growth startup, ideally in the context of health care delivery
Demonstrated ability to be a self-starter, with ability to excel in a fast-paced, unstructured work environment, comfort operating in ambiguity, and a bias to action
Excellent analytical and project management skills
Strong interpersonal and written/oral communication skills; high EQ
Deep cultural alignment with Habitat’s values and a strong passion for our mission
A bachelor's degree is required
Willingness to work in a hybrid work environment, with travel to Habitat Health centers as needed
Proof of medical clearance for communicable diseases, including a TB test
Proof of all immunizations are up to date
Proof of valid CA driver’s license, personal transportation, good driving record and auto insurance as required by State law

Nice To Haves

Familiarity with the PACE program or other elderly care organizations
Experience working in geriatric primary care or value-based care delivery models
Familiarity with relevant growth platforms and tools (e.g., Salesforce , EPIC )

Responsibilities

Conduct analysis to support development and implementation of strategic growth initiatives and operational workflows across all activities related to expanding the participant population
Evaluate, identify, and pilot solutions against key challenges (e.g., seasonal variability, handoffs with center teams), opportunities (e.g., expansion of center team, tech-enabled solutions), standardization, and continuous improvement that impact enrollment efforts
Partner with senior leadership to design and build solutions, tools, and processes to strengthen partner referral channels, open market strategy initiatives, and conversion rates
Partner directly with frontline leaders and in-market outreach & enrollment teams to gather relevant input for, design, and implement changes that impact frontline operations
Collaborate across the organization, including supporting key strategic decisions and building assets related to clinical operations, participant experience and journey, and product development as they intersect with growth priorities
Facilitate cross-functional & external stakeholder engagement to align on and drive progress against key initiatives
Create metrics and reports to monitor success, elicit feedback and input initiatives, and identify opportunities to drive continuous iteration and improvement