Sr. Associate Director of Custodial Operations
About The Position
The Sr. Associate Director of Custodial Operations provides leadership and oversight to the custodial operations in all Student Life facilities, which consists of Student Life residence halls, recreational sports facilities, Ohio Union, event spaces; directs department of approximately 200 FTE, including managers and front-line custodial staff who work a 24/7 operation; develops and manages an annual operating budget of $13M+; approves purchases and manages controls; develops efficiencies across assigned areas and ensures operations of stakeholders and peers are not adversely affected; develops project scope and resource planning; leads and develops a high-performing leadership team of Custodial Ops Managers and administrative support; plans, coaches, and evaluates performance of direct reports; leads search committees for vacant Custodial Ops Manager and admin opportunities, and may lead other SL Facilities leadership searches as needed; contributes to the development of SL Facilities strategic plan, in collaboration with Sr. Director and Senior Associate Director of Maintenance; ensures work is compliant with university policy and standards and aligned with Student Life and Facilities strategic plans and initiatives; works with management team to identify training and development needs of all custodial staff and partners with necessary Student Life or university partners to implement training programs; establishes operational goals for assigned district and develops and implements accountability measures to ensure prescribed cleanliness standards are met; establishes strong communications and solid working relationships with key stakeholders within assigned areas as well as with all university and community groups; ensures continual review of services in support of departmental operations including ongoing communications; provides ongoing maintenance to ensure guidelines and parameters are adhered to; supports Sr. Director with technical expertise pertaining to housekeeping methods and best practices; provides operational oversight of annual Summer turn process for all Student Life Custodial Operations; develops and implements plan for Summer turn and implements relevant schedules and timelines for department; manages contracted custodial services contracts; ensures harmonious relationship between labor relations and union; summer schedule for various workgroups; may participate in SL Emergency and Crisis Response team and various committees. This requires a flexible schedule and will have on-call duties.
Requirements
- Bachelor’s degree in Business Administration or related field, or equivalent combination of education and/or experience required
- At least 7 years’ relevant experience and 6-8 years custodial management with a progression of administrative responsibilities or management leadership role in facility operations in higher education or for operations with large budgets
- Valid driver's license
- Experience maintaining and managing budgets/PL
- Proficient in Microsoft Office Suite products (Excel, Word, Access, Outlook, etc.)
- CMI Basic Custodian certification or equivalent demonstrated knowledge of housekeeping equipment and methods
- CMI Basic Custodian Train the Trainer certification or able to obtain within 6 months from date of hire
- Experience with APPA custodial methodologies/work loading
- Excellent verbal and written skills
Nice To Haves
- Master’s Degree in Business Administration or Related Field
- College coursework or degree in Facility Management or related field
- 12+ years' relevant experience Experience with a CMMS, preferably CMS
- Lean six sigma green belt certification
Responsibilities
- Provides leadership and oversight to the custodial operations in all Student Life facilities
- Directs department of approximately 200 FTE
- Develops and manages an annual operating budget of $13M+
- Develops efficiencies across assigned areas and ensures operations of stakeholders and peers are not adversely affected
- Leads and develops a high-performing leadership team of Custodial Ops Managers and administrative support
- Plans, coaches, and evaluates performance of direct reports
- Contributes to the development of SL Facilities strategic plan
- Ensures work is compliant with university policy and standards and aligned with Student Life and Facilities strategic plans and initiatives
- Works with management team to identify training and development needs of all custodial staff and partners with necessary Student Life or university partners to implement training programs
- Establishes operational goals for assigned district and develops and implements accountability measures to ensure prescribed cleanliness standards are met
- Establishes strong communications and solid working relationships with key stakeholders within assigned areas as well as with all university and community groups
- Supports Sr. Director with technical expertise pertaining to housekeeping methods and best practices
- Provides operational oversight of annual Summer turn process for all Student Life Custodial Operations
- Manages contracted custodial services contracts
- Ensures harmonious relationship between labor relations and union
Benefits
- Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
