ASSOCIATE DIRECTOR OF OPERATIONS
About The Position
The Director of Operations works closely with the Program Director and serves as their designee as appropriate. In partnership with program leadership, the Director of Operations oversees major quality and functional systems throughout the program and participates in the development and implementation of policies and procedures. This role exercises independent judgment within a broad framework of rules, regulations, and agency policies to ensure the program meets all regulatory standards and contractual requirements. The Director of Operations works cohesively with the Clinical Director, Assistant Director, and leadership team to ensure operational excellence and compliance. A strong commitment to RHD’s mission and values is essential.
Requirements
- Bachelor’s degree from an accredited college or university (Master’s degree preferred)
- Minimum of 5 years of supervisory experience managing programs and systems in nonprofit human services
- Experience with regulatory compliance in human services settings
- Strategic, analytical, and creative thinking skills
- Strong written and verbal communication skills
- Ability to engage collaboratively with diverse stakeholders
- Excellent conflict resolution and investigative skills
- Strong organizational and leadership abilities
- Experience coaching and developing staff and building high-performance teams
- Ability to hold staff accountable in a respectful, clear, and supportive manner
- CPR/First Aid certification (training provided upon hire)
Nice To Haves
- Experience working with individuals receiving behavioral health or other human services
Responsibilities
- Support the QA Manager in ensuring all required data reporting (Integrated Community Wellness Center, MIPS, HEDIS, BHMCOs) is completed accurately and timely
- Oversee program systems, including documentation review and audits of medical and confidential records
- Conduct documentation and systems training for managers; provide ongoing feedback on documentation standards
- Submit annual documentation to stakeholders for license renewals
- Prepare and submit Physical Plant compliance plans to appropriate authorities
- Coordinate full system reviews and support annual licensing audits
- Monitor and document required fire drills
- Support the Integrated Health Manager in integrated care initiatives
- Ensure prescribers receive appropriate administrative support
- Establish and monitor operational policies and procedures
- Conduct property inspections and ensure facility compliance
- Coordinate maintenance and repairs with maintenance staff and outside vendors
- Maintain communication with Property Management and Facility Supports
- Schedule and document annual inspections of equipment (heaters, furnaces, smoke detectors, CO₂ detectors, fire extinguishers, etc.)
- Evaluate and establish operational and financial policies and procedures
- Oversee monthly review of program budgets and productivity
- Support the Access Manager with front-end billing and intake access processes
- Review funding documentation to ensure regulatory and funder compliance
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
