Sr Assistant General Manager

In-Shape Solutions LLC•Sacramento, CA

About The Position

JOB SUMMARY: The Sr. Assistant General Manager is primarily responsible for running the day-to-day operations of the club in In-Shape clubs that do not have a dedicated General Manager. They possess the skill to lead, support, and achieve results through their club team. The Sr. AGM promotes the Company brand by engaging and motivating club guests and prospects to join the club, use the club, and remain a member. They assist members in achieving their health and fitness goals making every member’s day better. The Sr. AGM ensures that our members and team members are provided with an environment that is clean, safe, and enjoyable. Sr. AGMs supervise and manage club teams along with identifying and developing top talent within the club to support company growth through a strong leadership pipeline. This role is part of the club Leadership team and works directly with the Area Manager focusing on the success and profitability of the club through leadership and member service that achieves positive member and employee retention, drives sales efforts and controls operating expenses.

Requirements

High School Diploma or GED required
1-2 years management experience highly desired
Desired knowledge, experience, and understanding of Fitness including equipment, personal training, and group fitness
Strong service orientation and desire to deliver an outstanding member experience
Strong oral and written communication skills, with the ability to work professionally and effectively with people at all levels of the organization with physical locations spread throughout the portfolio
Work quality must be highly accurate, timely, and in accordance with company policy and procedures with a high regard and propensity for safety
Excellent task completion and follow-through skills and ability to maintain focus in a sometimes hectic and evolving environment
Must demonstrate professionalism, cooperation, and ability to work well with all parties
Ability to travel occasionally for company meetings and based on business needs
Willing and able to work a flexible shift: evenings, weekends, and holidays
CPR/AED certification required within first 30 days of hire
Alcohol/Food certification as required at applicable locations.
Attend and participate in required meetings and trainings as needed

Nice To Haves

Bilingual skills a plus

Responsibilities

Delivers EBITDA Results: Revenue (Dues, PT, Retail), Controllable Costs Management (Payroll, Supplies) and EBITDA.
Reviews Daily KPIs and identifies trends to find opportunities to improve upon or ones to praise.
Actively participates and delivers clubs’ New Member Sales (NMU, New Dues and EFT) goals.
Ensures successful execution of marketing programs at the club level to generate retention and conversion.
Increases Net Memberships through achieving goals, improving retention, and driving ancillary review.
Manages retail inventory to attain goals and profitability. Teaches suggestive selling techniques and monitor sales achievements. Ensures inventory records are maintained and shortages properly recorded. Works closely with the Director of Retail and Revenue Development on meeting inventory standards
Partners with Area Manager to support membership sales growth.
Works with Welcome Desk Team to ensure they have all necessary tools and resources, per company policy
Works closely with the Area Manager to manage club financial performance. Follow proper procedures for recording and reporting sales, labor and expenses. Reviews the P&L and MMR with the Area Manager monthly. Helps identify positive trends and areas of opportunity. Works with the Area Manager on action plans for improvement
Assists in running a club that delivers on a welcoming, engaging, intuitive, and motivating experience
Maintains a safe, clean, well maintained club utilizing company tools and resources (e.g. Job Cards)
Proactively interacts with members to gather feedback and ensure club team is delivering on our member experience
Consistently uses key systems for scheduling, ordering, etc. (including Paylocity, Happy Fox, OpenWrench, Order.co, etc.).
Actively manages key areas such as mitigating overtime, addressing timekeeping issues (missed punches, meal and rest breaks, etc.), facilities requests, etc.
Works alongside Club Technician & Club Custodial Team to complete tasks through leading by example to improve our member experience
Sets the example for how team members make every member’s day better
Leads by example by working alongside team to complete tasks to improve our member experience
Leads and manages all Club Operations including but not limited to: scheduling, facilities, cost management, safety and compliance.
Assists in compliance with Risk Management provided policies and regulations to remain in compliance with OSHA regulations.
Manages Human Resources and Payroll related requirements for all paperwork for new hires, payroll, time off requests, audits of employee time records, terminations, and all other team member matters in a timely manner
Manages supplies inventory to ensure the Club maintains proper stock levels to deliver an excellent member experience while managing expense and limiting overstock
Follows up on team member or member injury/accident incidents by investigating incident, completing forms and documenting information, follow-up on safety area, and reporting all facts to Risk Management
Regularly walk-throughs of all areas of the club to ensure that we are delivering and maintaining our Member Experience standards & safety
Reviews Listen 360 and other club Social Media results to identify opportunities for improvement or where to praise for delivering on-target results
Inspects equipment daily for preventative maintenance or repairs.
Partners with Training & Development when additional training or support is needed to ensure operational excellence, proper processes, and team member confidence.
Responsible for hiring and onboarding of talent.
Ability to successfully identify, assess, and hire candidates for different roles.
Trains staff on operational functions of the Club
Understands the complete operation of all departments and is able to assist or give direction in partnership with the Area Manager
Provides leadership and direction to club staff
Responsibility of holding team accountable to brand standards.
Assists in recruiting, selecting, training, and evaluating the staff Welcome Desk, Custodial, Sales, Fitness, and Kids Zone/Kids Club teams. At the direction of the Area Manager, assists with the hiring and training of other departments. Ensures all team member complete required training in the prescribed timeframes and follows up to ensure training is properly recorded
Provides coaching or corrective action as needed to ensure performance expectations are met and members properly serviced. Prepares documentation to support corrective action. Develops coaching skills of team leaders
Actively participates in the Performance Review Process for direct reports
Resolve concerns/problems ensuring our members needs are met and company guidelines are followed
Analyze, interpret, and follow company policies (written, oral, diagram and or schedule form) to ensure safety of our club and team members
Flexible/positive attitude in meeting and exceeding our members expectations

Benefits

Free health club membership
Casual work environment
Discount on in club retail items and any current vendor partner offerings (NASM, etc)
Opportunity for growth; professional development
401(K) Savings Plan

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