Assistant General Manager

Associa•Austin, TX

13d

About The Position

The Assistant General Manager (AGM) is a performance driven leader who provides support to the General Manager (GM). This position requires the overall leadership qualities required to preserve, protect, and enhance a luxury high-rise multi-family community, interact with homeowners and residents, vendors, board and committee members, onsite staff, and corporate office. The AGM will work collaboratively with the GM on homeowner and resident services, facility management, project oversight, committees, initiative-taking and clear communications, and staff support. This job includes other duties as assigned.

Requirements

Professional verbal and written communication skills are required.
Proficiency with Microsoft Office Suite of product (WORD, Excel, Outlook, Power Point)
Proficiency with Zoom, Teams, and/or other remote meeting platforms.
Proficiency with community website (BuildingLink).
Increase employee engagement and satisfaction through a hands-on collaborative leadership.
Responsiveness to GM, board, residents, on-site staff members and Somerset office.
Confidentiality and discretion in the performance of all duties and responsibilities.
Basic knowledge of accounting, financial statements, and managerial reports.
Detail orientation with a sense of urgency and ability to prioritize tasks.
High School Diploma required.
Ability and willingness to work weekend hours.
Ability and willingness to attend early morning and evening meetings.
Ability and willingness to attend evening and weekend community events.
Willingness to complete training and/or educational courses.

Nice To Haves

Associate or bachelor’s degree preferred.
1-3 years of Community Association experience preferred.
Prior supervisory experience preferred.

Responsibilities

Coordinate maintenance programs relating to the interior and exterior conditions and appearance of the property.
Responsible for prompt and positive response to request from homeowners and residents and to constantly assess homeowner and resident needs to assure timely resolution of problems.
Engaged in the day-to-day monitoring of vendor performance to assure full compliance with standards established within the respective service agreements.
Participate in the development and administration of the strategic property plan and budget for the property.
Assist in the collection, analysis, and reporting of data required to provide accurate and current assessments of property management objectives.
Provide training and resources for employees to conduct their duties with reasonable ease.
Coordinate timely and accurate ADP payroll processing each pay period.