Sr Application Engineer -Process History Database

Honeywell•Houston, TX

63d•Hybrid

About The Position

The future is what you make it. We're looking for an Advanced Application Engineer who thrives on solving complex problems, enjoys collaborating with a global team, and is passionate about customer satisfaction. In this role, you'll be the go-to expert supporting our APM (Asset Performance Management) and PHD (Process History Database) applications, helping drive efficiency, reliability, and performance across heavy process industries. Are you ready to make the future with us? At Honeywell Connected Industrial (HCI), we're transforming how industrial operations connect, analyze, and optimize performance. Our Technical Support Group plays a critical role in delivering exceptional experiences to customers around the world, ensuring their success is powered by our innovation. LOCATION: Primary location is Houston, Texas, but will consider any HON site in the United States. DOMESTIC RELOCATION PACKAGE OFFERED!! BENEFITS: Learn more at benefits.honeywell.com

Requirements

Bachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics
5+ years of experience in technical support or project delivery with PHD (Process History Database), including exposure to APM (Asset Performance Management) and other MES tools (PAR/UI preferred)

Nice To Haves

A Bachelor's or Master's degree in Chemical, Process, Control, or Instrumentation Engineering (or closely related discipline).
Strong understanding of IIS and SQL Server environments with hands-on troubleshooting ability.
Foundational knowledge of HTML, JavaScript, CSS, and REST protocols (programming skills are a plus).
Exceptional communication and collaboration skills, both written and verbal.
Proven problem-solving and analytical abilities with strong attention to detail.
Deep technical understanding of APM/PHD usage within heavy process industries.
A proactive mindset, curiosity to learn, and drive to exceed expectations.

Responsibilities

Deliver timely, high-quality support to our global customers, ensuring every case is handled with precision and care.
Work hand-in-hand with our international team to resolve complex technical issues, keeping customers informed every step of the way.
Create and contribute to knowledge base articles, drive Knowledge-Centered Support (KCS), and empower customers to self-serve through documentation and community engagement.
Help enhance our processes by developing tools, refining workflows, and participating in Communities of Practice to share best practices.
Participate in new product initiatives, testing, and training to ensure support teams are fully equipped ahead of product releases.
Exceed Service Level Agreements (SLAs) for response and resolution times while maintaining high customer satisfaction (CSAT) and case deflection rates.