Sr. Analyst, Workforce Planning (Remote)

Aledade • San Antonio, TX

1d • $30 - $38 • Remote

About The Position

The Senior Analyst, Workforce Planning is responsible for the end-to-end design, implementation, and optimization of data architecture and reporting solutions within a high-volume patient support environment. This role focuses on building scalable Tableau visualizations and Snowflake data models to track key performance indicators, conduct advanced forecasting, and provide root-cause diagnostics that inform strategic staffing decisions. Beyond maintaining reporting infrastructure, the Senior Analyst acts as a technical lead in automating manual processes and translating complex datasets into actionable operational insights to improve overall departmental efficiency and patient outcomes.
We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones.

Requirements

• High school diploma
• Minimum 4 years workforce planning experience in a call center environment
• Advanced knowledge of call center/telephony platforms (Five9 preferred), Tableau, or similar BI tools; Experience building and maintaining scalable BI data models
• Strong working knowledge of Snowflake and SQL query optimization
• Ability to architect accurate, complex reports and dashboards with attention to detail
• Ability to translate technical data into meaningful business outcomes for leadership
• Advanced analytical, forecasting, and problem-solving skills
• Ability to manage multiple, complex reporting tasks in a fast-paced environment
• Experience automating reports and streamlining manual processes

Nice To Haves

• Bachelor’s Degree
• Experience in healthcare operations

Responsibilities

• Data Architecture & Modeling Lead the design, generation, and maintenance of complex performance reports and dashboards (daily, weekly, monthly) to track key metrics across Patient Solutions
• Lead the development of complex Tableau data models, calculated fields, and performance-optimized visualizations tailored to cross-functional business needs
• Partner with Data Engineering to extract, transform, and model data within Snowflake; develop optimized SQL queries to support scalable analytics solutions
• Data Analysis & Reporting Conduct advanced trend analysis, forecasting, and root-cause diagnostics to provide strategic, actionable insights to improve efficiency and outcomes
• Oversee data validation processes and establish standards to ensure accuracy, consistency, and reliability across all reporting
• Provide high-level end-user support for reporting tools, including troubleshooting complex issues and assisting with data access questions
• Collaboration & Process Improvement Collaborate with stakeholders to understand and define advanced reporting requirements and optimize reporting outputs
• Standardize and document reporting processes, establish best practices, and define data architecture to support consistency across teams
• Spearhead the automation of manual reporting processes and improve efficiency through the advanced use of tools and data pipelines
• Lead pilot reporting for new initiatives and drive process improvements
• Other duties as assigned

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees