Lead, Workforce Planning

Royal Caribbean Cruises Ltd•Miami, FL

2d•Onsite

About The Position

As the Lead of CAM (Crew Acquisition & Movement) Workforce Planning for Royal Caribbean Group’s Private Destinations, you will not only be responsible for setting the crewing strategy for our rapidly expanding portfolio of Private Destinations and Beach Clubs, but also coordinating with all stakeholders to keep on track and ensuring that the leadership understands where risk to the plan may exist. This position oversees the staffing of all crew members at our current and future Private Destinations locations and requires a highly effective planner/analyst that is data driven, process focused, and an expert data storyteller.

Requirements

Bachelor’s degree from an accredited college or university in Mathematics, Industrial Engineering, Operations Planning & Logistics, Finance, or directly related, equivalent experience.
Minimum 3 years of experience working with operations, logistics, port administration, airport operations, hotel, transportation in a planning role.
Minimum of 2 years in dedicated finance and/or analytical role.
Strong data analysis skills; ability to spot both trends and outliers in large datasets.
Highly developed written and presentational skills; ability to clearly articulate complex messages to a variety of audiences, including senior management.
Experienced in data storytelling and gleaning actionable insights from data. Expert level knowledge of PowerPoint and/ or Power BI.
Ability to plan and organize self and work to achieve objectives and targets in a mostly independent manner; is determined to deliver outcomes and can overcome obstacles in order to move forward. Accountable for the delivery of outcomes, strives to meet and exceed the expectations of customers.
Ability to set measurable goals and objectives and to implement strategies to achieve them (often prioritizing in a high-pressure environment)
Guides cost analysis process by establishing and enforcing policies and procedures; providing trends and forecasts; explaining processes and techniques; recommending actions.

Responsibilities

Support the end-to-end strategy for CAM Private Destinations that includes developing the staffing demand plan for each position, looking forward at least 12 months, as well as the hiring and promotion strategy to ensure the right crew members in the right position at the right time.
Become an expert in understanding the logistics for all positions in each of the Private Destinations cost centers, understanding the nuance of each position and being able to go through the strategy for each at any given point in time.
Own the coordination across all groups for all major operational changes, supporting both current and future Private Destinations and Beach Clubs around the world.
Work closely with the Talent Acquisition (TA) team to develop the monthly hiring plan, ensuring that those targets are both achievable and tracked, calling out any potential impact to the operation either through missed targets or needs that exceed the current capabilities of TA.
Development and execution of a plan with Private Destinations Leadership and HR Business Partners on the monthly promotion strategy, ensuring the current number of candidates are always available in the pipeline for each position, that the promotions are happening as required, and that the promotion requirements do not exceed achievable levels.
Work closely with Scheduling and Onboarding to ensure the plan being developed aligns as close as possible to what the operation is experiencing, consistently re-validating model assumptions and adjusting the forecast as needed.
Own the development and preparation of regular and ad-hoc reports and presentations for Private Destinations and CAM Leadership.
Be a stakeholder in the PAR change process, setting proper expectations around the timing when those changes are achievable.
Manage KPI’s and SLA’s to ensure our ability to stay on the proper staffing trajectory.
Keep team leadership informed of changes to the operational plan that will drive a financial impact.
Drive cost-saving measures through effective strategy planning and project delivery.
Ensuring policies, practices, and procedures are understood and followed by direct reports, customers and stakeholders
Fostering team engagement and collaboration
Leading, coaching and developing team members
Attracting and retaining top talent within the function
Managing escalations, including raising to Sr. Leadership when applicable
Managing stakeholders as well as vendor relationships and contracts
Communicating effectively to executive team
Role modeling the highest standards of professionalism and ethics