Sr. Analyst, Supplier Master

McGraw Hill LLC.

2d • $62,000 - $75,000 • Remote

About The Position

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life. How can you make an impact? Reporting to the Manager, Supplier Master, the Sr. Analyst, Supplier Master supports the Procure to Pay (P2P) function by overseeing day-to-day work with our Business Process Outsourcing (BPO) partner, liaising with internal McGraw Hill (MH) stakeholders, and serving as the first-level escalation contact for key business areas and the offshore BPO team. As the subject matter expert for Oracle Fusion Cloud’s Supplier Portal, this role drives supplier enablement and self-service, ensures clear communication and issue resolution with suppliers and business users, and translates business needs into actionable requirements for IT and operations. In partnership with the Manager, Supplier Master, the Sr. Analyst helps maintain supplier data and the processes for its collection and storage across the ERP and related subsystems. The analyst supports MH’s supplier data governance, contributes to the supplier data operational strategy, ensures proper oversight of supplier maintenance activities and adherence to MH policies, and acts as a liaison between the Supplier Team and MH’s Procurement, Contract Management, Internal Audit, and Global Technology Services (GTS) teams. The role triages supplier and business unit issues, resolves them at the first level when possible, and escalates to the manager as needed. This is a remote position open to applicants authorized to work for any employer within the United States.

Requirements

• Bachelor’s degree required with 5+ years of relevant professional experience.
• Highly reliable and accountable; able to independently execute tasks and appropriately escalate issues as needed.
• Strong analytical skills with the ability to interpret data, identify trends, and develop actionable recommendations.
• Effective written and verbal communication skills (English required; Spanish a plus).
• Proven ability to manage multiple priorities simultaneously while meeting deadlines.
• Technical proficiency with Oracle Cloud Financials and Procurement (or other ERP systems), Oracle Reporting tools (OTBI, BI Publisher, FBDI), advanced Excel, and Microsoft PowerPoint and Word.

Nice To Haves

• Effective written and verbal communication skills (English required; Spanish a plus).

Responsibilities

• Provide day-to-day oversight and guidance to the Supplier and Controls BPO team: answer questions, clarify requirements, create new/expand upon existing Standard Operating Procedures (SOP’s), review work quality, and provide training where necessary.
• Serve as first-level escalation for suppliers, business stakeholders, and the offshore BPO team; triage, prioritize, resolve, and/or route issues to Manager/IT Support as needed.
• Liaise with Royalty, Procurement, Supply Chain, Contract Management, Accounts Payable, Internal Audit, and GTS to align supplier processes and support resolution of cross-functional issues.
• Support continuous improvement efforts globally. Seek input and feedback from suppliers and business users; translate user needs into clear requirements and partner with IT Support on configuration and implementation. Execute related User Acceptance Testing (UAT).
• Report operational metrics (cycle times, backlogs, KPIs) and recommend updates to processes to improve operational metrics. Creation of ad hoc reporting is required.
• Fulfill Independent and Internal Auditors’ requests for audits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level