Sr Analyst - Services & Warranty

Energy Transfer Partners•Odessa, TX

About The Position

SEC Energy is a single-source provider of natural gas compression equipment, parts and services to all segments of the oil & gas industry. From 50 to 8,000 horsepower, gas, electric or dual drive, SEC is capable of designing and fabricating equipment to meet each customer’s specific operating requirements. SEC also provides production, processing, and treating equipment, and an expansive network of warehouses that service locations across the United States. SEC capabilities expand beyond tradition manufacturing to further include turnkey engineering services, truck-based service technicians, manufacturer parts, and power generation equipment.

Requirements

Bachelor's degree or equivalent work experience
5-8 years in the compression manufacturing/service industry
Advanced computer skills in Microsoft office (Excel, Word, Outlook, SharePoint)
Must be able to foster and maintain excellent relationships with customers.
Complete understanding of company’s warranty, product manufactured, and detailed knowledge of customer contract.
Ability to determine appropriate course of action in more complex situations that may not be addressed by existing policies, procedures or protocols. Decisions include such matters as changes of policies and regulations, order in which work is done, and application of established procedures.

Nice To Haves

3-5 years’ experience in warranty administration preferred
1-3 years in KPI/Metrics reporting preferred
Experience in Power BI software is preferred
Previous experience in SAP/Oracle Based Work order management system is preferred

Responsibilities

Analyze/Validate all Services and Warranty job costs for accuracy before invoicing and project closure
Establish/Maintain dashboards for Services and Warranty Depts. to report Financial and KPI metrics
Create/maintain a system for standardize quoting templates for all SEC Service jobs.
Facilitate all warranty related issues and direct traffic within SEC to address warranty claims
Must have thorough understanding of SECs warranty policies, procedures and contractual terms and conditions related to warranty for equipment sold.
Ability to gather facts, data, and information necessary to make informed decisions on warranty claims
Open W.O.s in SAP when necessary to capture costs of repairs for warranty related issues.
Create and maintain folders for each warranty job to include all information related to the issue and corrective action taken. This will include details on work performed, costs associated to making repairs, email correspondence related to the job, daily work reports, claims/credit memos from OEMs and invoices to responsible party.
Maintain all warranty documents/data within Quality Issue Reporting System.
Coordinate corrective action plans with customers, Field service area managers, and OEMs to address warranty related issues
Must have thorough understanding of OEM warranty policies and warranty claim procedures.
Submit warranty claims to OEMs, and coordinate defective parts returns to the OEMS for warranty claim processing.
Maintain communication with OEMs on open warranty claims until credits are issued to SEC.
Follow up with accounting to verify credit memos are applied to the correct warranty jobs.
Receive warranty registration documentation from commissioning personnel, review for accuracy/completeness and submit to OEMs.
Update technical training progression plans for each service technician as milestones are reached
Maintain documentation/vehicle registrations/Element cards for services dept. in support and maintenance of vehicles. Keep track of and condition of Service dept. vehicles.
Maintain a clean and safe work environment.
Assist Service Area Managers with administrative duties as needed.