Analyst Warranty

REV Group, Inc.•Ocala, FL

About The Position

E-ONE manufactures custom and commercial fire trucks including pumpers and tankers, aerial ladders and platforms, rescues of all sizes, quick attack units, industrial trucks, and ARFF (aircraft rescue firefighting vehicles). Established in 1974, E-ONE has grown to become an industry leader in just a few decades, and today employs more than 1,000 people who manufacture over 400 fire trucks per year. Innovation has been the company's driving force and continues to be the impetus behind its pursuit of innovative technologies. The result is state-of-the-art fire rescue vehicles recognized for superior firefighting and rescue capabilities. E-ONE is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group’s extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV’s and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year. Job summary: The Warranty Analyst is responsible for the independent development, management, and continuous improvement of warranty documentation, service manuals, operator manuals, and technical publications for custom-built fire apparatus. This role requires advanced technical knowledge, professional judgment, and discretion in interpreting engineering data, regulatory requirements, and warranty policies to produce accurate, compliant, and customer-ready documentation. The position operates with minimal supervision and collaborates cross-functionally to support product reliability, serviceability, and customer satisfaction.

Requirements

Associate’s or Bachelor’s degree in Technical Writing, Engineering Technology, Mechanical/Electrical Technology, or a related field, or equivalent professional experience.
Minimum of 3 years of professional experience in technical writing, documentation, or warranty support within manufacturing, heavy equipment, automotive, or specialty vehicle industries.
Demonstrated ability to independently interpret complex technical information and apply professional judgment.
Advanced written communication skills with a strong attention to accuracy, consistency, and detail.
Proficiency in documentation tools and document control systems.

Nice To Haves

Experience in fire apparatus or emergency vehicle manufacturing.
Working knowledge of NFPA fire apparatus standards.
Experience supporting warranty analysis, service operations, or aftermarket documentation.
Familiarity with CAD, PLM, or ERP systems.
Experience coordinating or developing technical illustrations.

Responsibilities

Independently research, develop, author, edit, and maintain complex technical manuals, service documentation, and operating instructions for custom fire trucks and emergency vehicles.
Exercise professional judgment to interpret engineering drawings, electrical schematics, hydraulic systems, and mechanical assemblies into clear technical content.
Establish and maintain documentation standards, templates, terminology, and formatting across all technical publications.
Ensure documentation accurately reflects custom configurations, options, and variations unique to individual apparatus builds.
Author and maintain warranty manuals, warranty policies, claim procedures, and technical warranty guidance.
Apply discretion and technical expertise to ensure warranty documentation aligns with design intent, manufacturing processes, and service expectations.
Collaborate with Warranty, Service, and Engineering teams to resolve documentation gaps impacting warranty claims or field repairs.
Process warranty claims and additional documentation to support units in the field.
Work to maintain the current policies and procedures on the website and dealer portal.
Serve as a technical documentation subject-matter contributor supporting Engineering, Quality, Production, Service, and Customer Support functions.
Proactively identify documentation risks, inconsistencies, or compliance concerns and recommend corrective actions.
Provide technical documentation input during new product development, design changes, and continuous improvement initiatives.
Ensure all documentation complies with applicable industry standards (e.g., NFPA), internal quality systems, and regulatory requirements.
Maintain document revision control, approval workflows, and change histories in accordance with company procedures.
Support internal and external audits, customer reviews, and regulatory inquiries related to technical documentation.
Analyze field feedback, warranty trends, and service data to improve documentation clarity, accuracy, and usability.
Lead or support initiatives to enhance documentation efficiency, consistency, and accessibility.
Coordinate development of diagrams, tables, flowcharts, and technical illustrations to support user understanding.