Sr. Analyst, Performance Analytics (Digital e-Commerce)

Comcast•Philadelphia, PA

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Performance Analytics is a fast-growing team that provides deep insights and advanced analytics to senior leaders across Comcast Cable. As internal consultants, we support the strategic decisions that drive Comcast’s growth, improve its products, and improve its customers’ experiences. Our team is looking for a hands-on analyst who can leverage Comcast’s abundant data assets to become a trusted partner for our business leaders and solve their most complex problems. The role is highly visible and provides exposure to a broad range of Comcast’s product and functional areas.

Requirements

Deeply understand the business challenges faced by Comcast leadership, and their context.
Incorporate business acumen into analytical work: make the right assumptions, control for the right variables, and interpret results from the perspective of the business stakeholder.
Generate insights from large data sets that are actionable and add value to the business.
Communicate and collaborate effectively with teammates and business stakeholders.
Learn and leverage experimentation techniques and approaches, including A/B, Market Holdouts, and pre/post.
Able to filter through the ambiguity of business problems to be able to produce a high-quality analysis.
Strong problem solving and critical thinking skills.
Effective communication skills: ability to “tell the story”.
Highly proficient in SQL.
Ability to grasp complex analytic principles and techniques.
Strong business acumen & demonstrated aptitude for analytics that incite action.
Actionable Insights
Analytics
Collaborating
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
5-7 Years

Responsibilities

Support the end-to-end performance optimization of the Digital Sales lifecycle and ecosystem for the residential Comcast Cable business, primarily with dotcom and chat.
Proactively identify, prioritize, and conduct analyses that drive meaningful change on key objectives established by senior Comcast leadership; including customer connects, revenue, sales conversion, and existing customer base management.
Synthesize actionable insights by joining together large data sets from across the company and applying appropriate analytical techniques.
Communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to Comcast executives and decision makers.
Support the delivery and readouts on digital sales experiments.
Build and deliver proactive monitoring and analytics of digital traffic to support business operations and performance enhancement.
Leverage analytical background to determine when advanced quantitative research tools and models should be used to address stakeholder problems.
Develop analytic plans and testable hypotheses for key business questions raised by partners to ensure that all important questions are addressed fully, appropriately, and accurately.
Effectively manage competing priorities through planned and ad-hoc requests
Promote and evangelize a culture of excellence, data driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork, while maintaining an environment that is upbeat and fun.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent, and punctual attendance.
Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary.
Other duties and responsibilities as assigned.