Sr Analyst, Orthodontic Process Improvement

PDS Health•Irving, TX

44d•$68,000 - $84,000

About The Position

The Senior Analyst, Orthodontic Process Improvement drives growth and operational excellence of PDS Health. This position maximizes revenue collection, streamlining systems and processes, ensuring compliance, and fostering cross-functional collaboration. Leveraging expertise in Epic and ROC processes, the senior analyst aims to improve collection efficiency, reduce claim turnaround times, and boost cash flow. The Sr Analyst, Orthodontic Process Improvement is pivotal in updating training materials, integrating AI, and streamlining operations, and ensuring high-quality claims processing.

Requirements

Bachelor’s degree in Business Management or a related field of study from an accredited college or university. In lieu of degree, 5+ years of experience.
6+ years of professional experience in product analysis, dental, or medical billing operations.
Proficiency in Epic and Visio software applications.
Ability to read, interpret, and apply process documents.
Ability to multitask effectively and prioritize tasks while managing multiple complex projects simultaneously, maintaining high standards of quality, and meeting tight deadlines.
Demonstrated verbal and written communication skills; ability to influence and collaborate effectively with senior leadership and cross-functional teams at various organizational levels.
Highly detail-oriented, organized, and proactive, with strategic, solution-oriented thinking; ability to identify key business needs and deliver innovative, actionable solutions to complex challenges.
Ability to make independent, data-driven decisions and effectively manage risks with limited information, ensuring process optimization and minimizing errors.
Expert in managing cross-functional relationships and ensuring effective communication with both onshore and offshore teams to drive operational efficiency and process improvements.
Self-motivated, reliable, and comfortable leading teams or working independently to achieve goals. Skilled in mentoring onshore and offshore team members and leaders, while fostering cross-functional collaboration to drive process improvements and operational efficiency.
Strong ability to analyze complex processes, identify inefficiencies, and derive actionable insights. Skilled in recommending and implementing strategies that drive continuous improvement and enhance operational efficiency.
Proficient in synthesizing large volumes of complex data to develop actionable insights, forecast trends, and deliver evidence-based recommendations that drive strategic decision-making and operational improvements.
Actively engages in knowledge sharing, fostering a culture of collaboration, and promoting the exchange of ideas to drive innovation and business improvement across teams.
Exceptional attention to detail in the development and delivery of business reports, ensuring data integrity, accuracy, and alignment with strategic goals.
In-depth knowledge of dental processes, operational management, and emerging trends, enabling the optimization of processes to enhance business operations.

Nice To Haves

Experience in a multi-regional healthcare, retail, or dental company.
Prior experience in training and creating training materials.

Responsibilities

Drive revenue growth and accelerate cash flow by optimizing both manual and automated workflows, reducing errors, enhancing employee satisfaction and retention, shortening new hire ramp-up times.
Strengthen the company’s financial stability through streamlined workflows, enhanced claims processing, and operational efficiencies.
Ensure ROC processes are align with the current version of Epic. Stay current with Epic upgrades and collaborate with ROC teams to enhance knowledge transfer, reduce training cost, and improve team productivity.
Review training documents and workflows to identify opportunities for automation and AI. Focus on optimizing manual exception handling, reducing manual effort, and enhancing reimbursement predictions to ensure faster, more accurate outcomes.
Ensure all ROC processes meet internal quality standards and regulatory requirements through rigorous testing and validation. Minimize errors and mitigate risk while enhancing compliance.
Provide strategic support to drive PDS Health's growth, by establishing scalable processes, refining policies, and procedures, and maintaining clear documentation with an emphasis on automation and error reduction.
Serve as a trusted advisor to develop a skilled, knowledgeable ROC team. Foster collaboration across departments to identify and address processes gaps, improve operational efficiency, and align teams with company goals, ensuring long-term success. Integrate education across divisions to enhance trust between the field and ROC, improving team success rates and overall performance.
Create and maintain comprehensive training materials, process documentation, and curricula to ensure consistent knowledge transfer, accelerate onboarding, and reduce training costs, thereby improving employee satisfaction and retention.
Create and update detailed process documentation to ensure team alignment with current workflows. Ensure smooth knowledge transfer, improve reporting, and reduce inefficiencies enhancing operational clarity, reduces inefficiencies, and supports the company’s long-term scalability.
Monitor project progress, track milestones, and report on the successful implementation of process improvements. Provide weekly updates to the Sr. Manager of Billing Operations, outlining accomplishments, challenges, and opportunities for further optimization.
Other duties and responsibilities as assigned.