Sr Analyst, Legal Operations

PayPal • San Jose, CA

3d • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This role supports Legal department operations and communications within the Legal Operations team, managing the people, communications, and program infrastructure that enables an effective and connected Legal organization. The Sr. Analyst is responsible for executing workforce planning, employee experience programming, department communications, and identifying process improvement opportunities to increase efficiency and engagement across the Legal department. Job Description: Essential Responsibilities: Develop and implement project plans for contract remediations, audits, and migrating acquired company contracts Manage the eBilling system and provide billing support Resolve complex billing issues by coordinating with multiple teams Review invoices and timekeeper rates for compliance with policies Manage onboarding of law firms into vendor management and eBilling systems Collect forecast and accrual data from stakeholders and vendors Generate internal reports on invoice aging, matter management, and forecasting Support legal project management and process improvement initiatives

Requirements

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Nice To Haves

• 3+ years of experience in legal operations, business operations, chief of staff functions, or a related role within an in-house legal department or professional services environment
• Strong written communication skills with demonstrated experience drafting professional communications for diverse audiences
• Proficiency in collaboration and productivity tools (e.g., SharePoint, Smartsheet, PowerPoint, or similar platforms)
• Ability to manage multiple programs simultaneously with strong attention to detail and consistent follow-through
• Ability to interact professionally with all levels of internal and external stakeholders
• Experience with intranet content management platforms (e.g., SharePoint or similar) preferred
• Familiarity with learning management systems or corporate training program administration preferred
• Knowledge of process improvement methodologies or project management frameworks preferred

Responsibilities

• Develop and implement project plans for contract remediations, audits, and migrating acquired company contracts
• Manage the eBilling system and provide billing support
• Resolve complex billing issues by coordinating with multiple teams
• Review invoices and timekeeper rates for compliance with policies
• Manage onboarding of law firms into vendor management and eBilling systems
• Collect forecast and accrual data from stakeholders and vendors
• Generate internal reports on invoice aging, matter management, and forecasting
• Support legal project management and process improvement initiatives
• Serve as the key point of contact for Legal department headcount, maintaining accurate and current data for all full-time employee (FTE) and contingent workforce (CW) roles across the global Legal organization.
• Maintain a complete and current roster of all FTE and CW roles across the Legal department, including role details, location, cost center assignment, manager, and employment status
• Draft, edit, and distribute employee-facing communications including department newsletters, leadership announcements, and All Hands meeting content, coordinating logistics and follow-up end to end.
• Design and manage the new hire experience for Legal department joiners, including new hire onboarding and orientation programming, in partnership with HR and team leads.
• Own the administration and content strategy for PayPal's Legal department intranet and development programming.
• Manage the Legal department's portfolio of subscriptions and research tools, including renewals, usage tracking, and cost optimization in partnership with vendors and internal stakeholders.
• Support process improvement initiatives across all areas of responsibility, applying a continuous improvement mindset to enhance efficiency, employee experience, and program delivery.

Benefits

• Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
• PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding.
• For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.
• We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees