Sr Analyst I Sales Enablement

DXC Technology•Ashburn, VA

21h•Remote

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the enterprise technology stack to drive new levels of performance, competitiveness, and customer experience. Location: This is a remote role; however, occasional travel may be required (<25%). East coast (EST) location preferred. While this is a remote role, if you reside within 25 miles of a DXC office, you will be expected to work onsite at least two days per week. Overview: DXC is looking for a Lead Operations professional to join our growing Global Sales Enablement (GSE) team. This lead operations organization is the key link between marketing and sales, ensuring that lead data from our campaigns gets cleansed, loaded, nurtured, and routed in a timely, efficient manner, delivering high-quality leads and sales enablement material to our sales professionals. This team will work closely with marketing (demand generation and strategic marketing partners – SMPs) and sales (client partners and sellers) to ensure that event leads are properly documented, qualified, and assigned.

Requirements

Fluent in English, intermediate French preferred
Must have experience in Salesforce and Marketo with creating and assigning leads
Experience working successfully across multiple functions (especially sales, marketing, and IT)
Ability to develop and implement new processes and process improvements
Proven track record of nurturing and assigning leads in a timely manner
Experience developing and documenting processes
Experience developing metrics and dashboards to monitor progress, lead management, or inside sales areas preferred
Must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Nice To Haves

Bachelor’s Degree
Leadership experience to help train the growing team
Experience with the current sales, solution, and/or delivery teams in this region
Experience inside a complex matrixed organization model
Strong verbal and written communication skills to persuade others through presentations, demonstrations, and written communication
Effective communication skills include listening to colleagues and articulating back for problem-solving
Strong interpersonal and presentation skills for interacting with team members and prospective clients
Ability to work and lead in a team environment
Ability to publicly represent the company with internal and external clients
Ability to use own judgment and initiative in problem resolution
Ability to present ideas, goals, problems, outcomes, and processes to a diverse audience

Responsibilities

Oversee lead management in the US, Canada, and LATAM
Partner with Marketing to establish lead definitions and define the lead scoring model
Triage and load leads into Marketo/Salesforce from any event not supported by marketing (typically sales initiatives), ensuring the sales team properly documents the activity and resulting leads are promptly loaded to Salesforce, nurtured (where needed), and routed
Monitor, nurture, and route all leads resulting from events, sales initiatives, partners/advisors, campaigns, and inbound (DXC.com)
Properly document in Salesforce all lead nurturing activities, ensuring multiple touchpoints before lead rejection
Brief identified the sales team prior to lead re-assignment, ensuring seamless handoff
Work with the GSE team members to enrich leads with sales enablement materials, ensuring our sellers are equipped to follow up on the leads
Act as the subject matter expert for lead loading, routing, and tracking for this growing team
Develop executive-ready metrics and visual dashboard to provide analytics on the entire lifecycle until final disposition (opportunity won/lost or rejected)
Analyze trends and recommend actions to improve lead quality and sales outcomes
Identify friction points and implement process improvements to increase speed-to-lead and conversion rates
Help develop the future state of the global lead operations process across the funnel, including process improvements in the lead stages, routing, and reporting (overseen by Lead Ops Director)
Develop and deliver training materials to onboard employees in similar roles for other regions, as well as documentation to support consistent Marketing/Sales execution