Sr Analyst HR Knowledge & Content

Medline Industries•Northfield, MN

3d•$92,000 - $138,000

About The Position

The HR Knowledge & Content Sr Analyst leads management and optimization of HR knowledge assets to ensure employees and HR teams have access to accurate, relevant, and well-structured information. This role partners with various knowledge owners to create, maintain, and archive HR content. The HR Knowledge & Content Sr Analyst will also design integrated taxonomies and align knowledge updates to ensure relevant HR answers can be obtained from content via AI and automation solutions.

Requirements

Bachelor's degree in HR, Business, IT, or related field
At least 4 years of experience in HR operations, HR technology, knowledge management, and/or content creation.
Strong knowledge of HCM and Service Management platforms.
Experience with content creation and knowledge base management.
Experience managing projects or cyclical activities involving multiple stakeholders.
Ability to effectively communicate complex issues with a high level of effectiveness.

Nice To Haves

Experience with Zendesk, ServiceNow, Salesforce, or similar tools to manage a knowledge base
Experience with AI technology tools in the HR space (chatbots, virtual assistants, generative content tools).
Experience with Workday, UKG, and Zendesk systems.
Experience with building and managing knowledge and content taxonomies.

Responsibilities

Knowledge Architecture & Taxonomy Design Support the design and implementation of an integrated taxonomy for HR knowledge and content.
Collaborate with cross-functional partners to determine ideal content structures, ensuring seamless access to knowledge via search and AI tools.
Knowledge Lifecycle Management Establish governance standards for content updates and archival processes.
Lead ongoing review cycles to ensure knowledge and content remain accurate, relevant, and aligned with organizational policies.
Coordinate utilization of knowledge by AI-powered tools, ensuring accurate answers are generated based on HR content.
Stakeholder Collaboration Partner with cross-functional stakeholders to proactively improve the HR knowledge base based on employee feedback, system analytics, and support trends.
Provide leading practices and support to content owners, helping to improve the employee experience via HR knowledge.