Sr. Analyst, Franchisee Excellence, Burger King, US&C

Restaurant Brands International•Miami, FL

43d

About The Position

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Job Summary: The Franchisee Excellence Team is responsible for supporting BURGER KING® Franchisees to enable Franchisee success, increase Franchisee engagement, and prepare Franchisees with foundational skills and knowledge necessary to thrive in their businesses. The Sr. Analyst of Franchisee Excellence & Support is assists in delivering comprehensive training, coaching, onboarding, and operational support to help improve routines, systems, and enhance overall capabilities of program management. This role reports to the Senior Manager of Franchisee Excellence & Support who in turn reports to the Director of Franchisee Excellence & Support for Burger King North America.

Requirements

2+ years of experience in restaurant operations, training, or learning & development preferred
Strong project management skills with the ability to handle multiple initiatives concurrently
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and familiarity with Learning management Systems (LMS)
Strong communication and interpersonal skills with the ability to tailor content to diverse audiences
Familiarity with data analysis and performance tracking, with a solution-orientated approach to problem-solving
Good organizational skills
Willingness to travel approximately 15%

Responsibilities

Collaborate with cross-functional teams (Operations, Business Development, Marketing, Technology) to support new program initiatives and deployments.
Help develop and update training materials, presentations, and tools for supported programs.
Assists in the onboarding and skill development of new and existing corporate field team members.
Drive improvement and execution for new Franchisee intake & tracking, candidate performance metrics, and mentorship program.
Serve as the primary point of contact for program related logistic inquiries, troubleshooting Franchisee onboarding issues, and backend program schematics.
Support franchise and corporate restaurant teams in achieving operational goals through guidance on best practices and liaison to functional experts.

Benefits

Benefits at all of our global offices are focused on physical, mental and financial wellness.
We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

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