Analyst, Field Training, Burger King, Company Operations

Restaurant Brands International • Miami, FL

2d

About The Position

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Job Summary: The Analyst, Operations Training Execution, Field is responsible for developing and training restaurant managers and managers-in-training within the assigned market. This role ensures that restaurants maintain certified training standards and that employees have the tools they need for professional development. The Training Manager conducts on-site visits, classroom-based training, and provides personalized coaching to address areas of improvement. This position is key to enhancing guest satisfaction, service speed, cleanliness, and other operational performance metrics.

Requirements

• Bachelor’s degree in Business or a related field.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Familiarity with company restaurant systems.
• Strong organizational skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent communication skills, able to present ideas clearly and effectively to diverse audiences.
• 2-4 years of experience, with specific experience in Franchise Operations preferred.

Nice To Haves

• specific experience in Franchise Operations

Responsibilities

• Maintain a designated number of certified training restaurants within the market.
• Develop and implement a training curriculum for restaurant managers, based on core competencies.
• Update and roll out training seminars and presentations to field employees.
• Deliver consistent reports that track OSAT (Overall Satisfaction) metrics.
• Provide regular updates and feedback on training progress and restaurant performance metrics.
• Visit restaurant managers to review performance, provide coaching, and implement action plans to improve operations.
• Offer feedback to restaurant managers on areas such as guest satisfaction, profitability, and operations scores.
• Use tools and systems to help restaurants improve operational efficiency.
• Conduct training sessions for restaurant managers and assess their ability to meet management responsibilities.
• Coach employees to optimize restaurant performance, impacting overall profitability and operational scores.
• Present training programs to restaurant leaders, supporting their growth and development.

Benefits

• Benefits at all of our global offices are focused on physical, mental and financial wellness.
• We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees