Sr Analyst - Finance, Order-to-Cash

All External Jobs • Chicago, IL

3d • $71,000 - $96,000 • Hybrid

About The Position

Fresh-Squeezed Legacy, Bold New Chapter Tropicana Brands Group is a $3B startup aiming to revolutionize the beverage category. Formed in 2022 as a joint venture between PAI Partners and PepsiCo, our portfolio includes iconic brands like Tropicana, Naked, KeVita, Izze, Copella, and Punica. With over 76 years of global leadership in the orange juice category, we’re committed to preserving this legacy while driving innovation in other areas. From reimagining orange juice to creating functional smoothies and driving afternoon refreshments, we are striving to become the undisputed global leader in fresh and chilled beverages. The Finance team plays a critical role in Tropicana Brands Group’s overall success by providing financial insights, strategic guidance, and operational support. Through budgeting, forecasting, and financial analysis, the team ensures that resources are allocated efficiently to drive profitability and growth. Additionally, the team supports decision-making by identifying risks and opportunities, optimizing costs, and ensuring compliance with internal controls and financial regulations. By partnering with other departments, Finance helps align financial goals with business strategies, ultimately contributing to the company’s stability and long-term success. Your Next Pour: The Opportunity This role serves as the primary bridge between internal business partners (Sales, Customer Service, and Finance) and the offshore Accounts Receivable delivery teams responsible for invoicing, collections, deductions, and cash application. It ensures seamless communication, issue resolution, and service delivery across the Invoice-to-Cash (I2C) process by partnering closely with functional SMEs for each Accounts Receivable stream (Invoicing, Collection, Cash Application, Deduction Management, and Credit). The Liaison acts as the voice of the customer within Shared Services and the voice of Shared Services to the business, ensuring that priorities are aligned, problems are resolved quickly, and customer experience remains strong. This role is the first point of On-Shore escalation. Additional responsibilities include: Business Partnership & Communication Serve as the single point of contact for internal business teams (Sales, Customer Service, Finance) for AR-related inquiries and issue escalation for assigned customers. Partner with offshore AR teams and functional SMEs (Invoicing, Deductions, Collections, Cash Application) to route and coordinate timely resolution of escalated issues. Facilitate regular touchpoints between Shared Services and business stakeholders to review account health, recurring issues, and improvement actions. Translate business concerns into actionable items for offshore teams, ensuring clarity and accountability. Represent AR/Shared Services in commercial or customer meetings where financial account performance is discussed. Issue Resolution & Coordination Partner with Accounts Receivable SMEs to ensure root causes are identified and sustainable fixes are implemented. Coordinate cross-functional problem-solving for complex issues involving multiple teams (e.g., pricing discrepancies, trade terms, delivery issues). Identify recurring pain points and collaborate with SMEs and GPOs to improve process quality and reduce rework. Support change management and communication for AR-related system or process changes Reporting & Insights Provide updates to Finance and Shared Services leadership on issue resolution trends, customer satisfaction, and AR performance Support quarterly or monthly reviews of customer account performance and service levels

Requirements

• 5+ years' experience in Accounts Receivable, Customer Service, or Order-to-Cash within a CPG manufacturing environment; food and/or beverage experience preferred
• Strong understanding of AR processes (invoicing, collections, deductions, cash application) and their interdependencies.
• Demonstrated ability to work in a matrixed, global environment coordinating across multiple teams and time zones.
• Excellent communication and relationship-building skills across functions and cultures.
• Proficiency in SAP (preferred) and strong Excel/reporting skills.
• Bachelor’s degree in Finance, Accounting, or Business Administration (or equivalent experience).
• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future
• Must be located in Chicago, IL surrounding area or willing to relocate for the duration of employment.
• Willingness to adapt and thrive in a blended work environment with 3-days in office, seamlessly transitioning between remote work and in-office operations

Responsibilities

• Serve as the single point of contact for internal business teams (Sales, Customer Service, Finance) for AR-related inquiries and issue escalation for assigned customers.
• Partner with offshore AR teams and functional SMEs (Invoicing, Deductions, Collections, Cash Application) to route and coordinate timely resolution of escalated issues.
• Facilitate regular touchpoints between Shared Services and business stakeholders to review account health, recurring issues, and improvement actions.
• Translate business concerns into actionable items for offshore teams, ensuring clarity and accountability.
• Represent AR/Shared Services in commercial or customer meetings where financial account performance is discussed.
• Partner with Accounts Receivable SMEs to ensure root causes are identified and sustainable fixes are implemented.
• Coordinate cross-functional problem-solving for complex issues involving multiple teams (e.g., pricing discrepancies, trade terms, delivery issues).
• Identify recurring pain points and collaborate with SMEs and GPOs to improve process quality and reduce rework.
• Support change management and communication for AR-related system or process changes
• Provide updates to Finance and Shared Services leadership on issue resolution trends, customer satisfaction, and AR performance
• Support quarterly or monthly reviews of customer account performance and service levels

Benefits

• TBG is pleased to offer you a comprehensive benefits package which includes a 401(k) plan, medical, dental, vision, company provided life, STD and LTD insurance.
• In addition, you may also elect to participate in voluntary life, accident, hospital, and critical illness coverages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees