Sr Analyst, Customer

WK Kellogg

29d•$84,000 - $105,000•Remote

About The Position

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this belief since Kellogg Company was founded more than 119 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet – today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort. We are seeking a highly analytical and detail-oriented Senior Customer Analyst to support key accounts including HEB, Smart & Final, Stater Bros and other retailers. This role is responsible for analyzing sales data, identifying performance trends, and delivering actionable insights to drive results across channels, while also managing customer-facing initiatives such as display and new item setup. The ideal candidate will be a strategic thinker with strong technical skills and a passion for turning data into impactful business drivers. This is a remote position in Texas with preferred locations of Austin and San Antonio and open to Houston and Dallas with travel approximately 25% of the time. Must have the ability to work in conditions that include multiple and sometimes conflicting priorities in an ever-changing environment. Working Relationships • Reports to the Director of Team Sales.

Requirements

Bachelor’s degree or equivalent experience.
Proficiency in Microsoft Office applications with advanced expertise in Excel and experience building PowerPoint presentations.
Excellent communication skills with the ability to translate complex data into clear, actionable insights.
Experience working with retailer data and ability to learn new systems quickly.
Ability to thrive in a fast-paced, collaborative environment.

Nice To Haves

Previous experience communicating complex and/or detailed information to multiple individuals/audiences with differing knowledge levels, both verbally and in writing.
Experience supporting HEB or similar value retailers.
Understanding of promotional methodology and management across retailers.
Previous sales and/or analytical experience.
Technical ability in TPM.
Experience working with Circana, Business Warehouse Reporting, SAP.
Firm understanding of promotional methodology and management.

Responsibilities

Account analytics- Acts as the account’s go-to analytics resource, evaluating multiple data sources (e.g. Nielsen/Circana data) and building analytical tools/ models around areas such as pricing and promotion.
Provides fact-based insights to help Identify key distribution, pricing and placement opportunities that can grow the business.
Accesses, analyzes, and interprets business indicators including shipments, consumption, shopper trends, inventory, pricing, key performance indicators (KPIs) as they pertain to categories/brands and their impact on the markets.
Tracks key performance metrics like Sales Growth and Share against key benchmarks, while keeping up with weekly, monthly and ad-hoc deliverables.
Relationship Management- Works closely with Account Executives, Sales Director and Category Management to review business trends and provide input on opportunities to improve share, profit and gross sales volume.
Project Management- Executes projects and activities in a timely fashion on respective WK Kellogg categories/ brands and their impact at a market level; Supports account leadership with project coordination, content development, and analysis.
Support HEB National Account Executive and WK Retail Teams- working closely with National Account Executive to provide promotional information for the Retail Team to execute. You will also provide internal & external data/reporting to the NAE & Retail Team to analyze progress of key initiatives.
Analyzing Data-You’ll be the team’s primary analytic resource, evaluating shipment data, sales performance, promotional effectiveness, and customer trends across key accounts. We’re looking to you to provide data-driven recommendations to optimize and grow the business.
Providing Insights-As the expert on our sales metrics, inventory and market share metrics, you will work closely with the cross functional team to review business trends and provide your input on opportunities to improve profit and gross sales volume.
Executing Customer-Facing Initiatives-You’ll lead the coordination and execution of in-store display programs and new item setups across key accounts. This includes working closely with account managers, retailers, and internal teams to ensure flawless implementation aligns with customer, brand and promotional strategies. Your attention to detail and proactive communication will help drive visibility, trial, and incremental sales, while ensuring a seamless experience for both customers and retail partners.
Maximize Business Processes-Develop and maintain dashboards and reports to monitor KPIs and business metrics. Partner with account managers and cross-functional teams to support strategic initiatives and business planning, while keeping up ad-hoc deliverables.