Sr. Alpha/Beta Program Manager

Roku • San Jose, CA

22h • $204,000 - $357,000 • Hybrid

About The Position

Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Electronics Engineering, Electrical Engineering, or related field.
• 5 years of progressive experience in the position or a related occupation.
• Will accept a Master’s degree or foreign equivalent in Computer Science, Computer Engineering, Electronics Engineering, or related field and 3 years of experience in the position or a related occupation.
• Must have at least 2 years of prior work experience in the following: SQL or JQL to design and execute complex queries in Jira to extract, analyze, and interpret data—enabling actionable insights and data-driven decision-making.
• Applying program management principles and industry best practices, including stakeholder alignment, risk assessment and mitigation, cross-functional team coordination, and milestone tracking.
• Curating assignments resembling test cases to validate software features and streaming device functionality, enabling feedback collection for improvement.
• Acquiring and using domain knowledge in Digital TV, set-top boxes (STB), and audio/video devices.
• Using Jira and Confluence for task management, progress tracking, and team collaboration.
• Interpreting metrics and user feedback to refine workflows utilizing Tableau, Looker, or comparable business intelligence tools.

Responsibilities

• Plan, initiate, test and manage information technology (IT) projects.
• Lead multiple concurrent Alpha/Beta programs.
• Recruit diverse Alpha and Beta users, manage their interaction, and gather feedback through surveys and direct engagement.
• Organize and analyze user feedback to identify key themes and issues, generating reports to influence product decisions.
• Collaborate with Engineering and Product Management teams on testing workflows for new features, conduct internal acceptance testing, and manage device distribution.
• Facilitate company-wide communications, maintain transparency on progress and risks, and coordinate with external vendors and partners.
• Develop strategic plans for testing phases, ensure regulatory and security compliance, and mentor junior program managers.

Benefits

• health insurance
• equity awards
• life insurance
• disability benefits
• parental leave
• wellness benefits
• paid time off
• global access to mental health and financial wellness support and resources.
• Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level