Sr. Ads Ops Solutions Specialist

Netflix•New York, NY

6d•$70,000 - $420,000

About The Position

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Roles & Responsibilities At Netflix, our mission is to entertain the world through stories that are shared at the right place and at the right time. The Ads Operations team is core to ensuring efficient, secure & sustainable distribution of consumer advertising; in this role, you will design, optimize, and support best-in-class operational solutions that are both locally relevant and globally impactful. We're looking for a stunning, savvy Sr. Ads Operations Specialist to develop and scale campaign execution and also partner closely with the Account Management, Demand Management, and Engineering teams to facilitate product rollout, campaign optimization, and policy enforcement. Curiosity, ad tech knowledge, and a meticulous approach are the keys to success. Our ideal candidate is an expert in the Ad ecosystem with a passion for innovative creative formats, delivery best practices, quality assurance, stakeholder insights, and continuous optimization. In this role, you will Assist the team with Quality and Efficiency Measurement Solutions: compile monthly quality and efficiency metrics (e.g., how is our BPO time best being spent) and provide areas for improvement. Partner with Ads Operations Managers on building/analyzing a quality dashboard. Manage day-to-day campaign issues or questions with outsourced vendors and be the first tier of technical escalation to troubleshoot Partner closely with the Product and Engineering teams to create a pathway to task automation, delegation or elimination Support Netflix Live event launch execution, representing Ads Operations in cross-functional discussions. On-call for all event launches which may fall on nights, weekends, and/or holidays support required Maintain current training documentation updated throughout the lifecycle of the material Own initial escalations from cross-functional partners (i.e., questionable Ad Policy violation running on the platform, test seat campaigns making noise for Eng/DSE, validate creative length experience in X country, etc.) Collaborate with Ads Operations Leads to document trafficking/setup, updates, and workflow optimizations. Work with Product and Engineering teams to execute testing for product offering enhancements. Serve as internal Ads Operations point of contact to investigate campaign setup related to Ads Policy, Campaign Delivery Troubleshooting, Engineering alerts/validation, etc.

Requirements

4+ years of Ad Tech and/or Ad Operations experience supporting Account Management, Sales, Ads Policy/Quality, or Product/Engineering Teams.
Well-versed in Campaign Trafficking and Execution, including Order and Creative trafficking, Quality Control, Campaign monitoring, pacing, troubleshooting, billing, and reconciliation.
Experience in Linear-based advertising and dynamic ad insertion
Iterate and test new tooling features, and commercial formats with the Product and business operations teams to ensure a successful DAI rollout
Knowledge and experience working on advertising campaigns with a strong foundation in executing workflows that support quality and efficiency.
A background in Advertising Systems and Tools (CRM, OMS, Ad Servers, Task Management, Reporting, etc.)
Comfortable working with cross-functional teams, including Ads Policy, Product, and Engineering.
Experience interacting with BPO vendors and managing the vendor's tasks of campaign setup and management, including but not limited to trafficking, QC, and reporting.
Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed
Excellent verbal and written communication skills and exceptional attention to detail
Experience supporting multiple regions and timezones

Responsibilities

Assist the team with Quality and Efficiency Measurement Solutions: compile monthly quality and efficiency metrics (e.g., how is our BPO time best being spent) and provide areas for improvement.
Partner with Ads Operations Managers on building/analyzing a quality dashboard.
Manage day-to-day campaign issues or questions with outsourced vendors and be the first tier of technical escalation to troubleshoot
Partner closely with the Product and Engineering teams to create a pathway to task automation, delegation or elimination
Support Netflix Live event launch execution, representing Ads Operations in cross-functional discussions.
On-call for all event launches which may fall on nights, weekends, and/or holidays support required
Maintain current training documentation updated throughout the lifecycle of the material
Own initial escalations from cross-functional partners (i.e., questionable Ad Policy violation running on the platform, test seat campaigns making noise for Eng/DSE, validate creative length experience in X country, etc.)
Collaborate with Ads Operations Leads to document trafficking/setup, updates, and workflow optimizations.
Work with Product and Engineering teams to execute testing for product offering enhancements.
Serve as internal Ads Operations point of contact to investigate campaign setup related to Ads Policy, Campaign Delivery Troubleshooting, Engineering alerts/validation, etc.

Benefits

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
We also offer paid leave of absence programs.
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
Full-time salaried employees are immediately entitled to flexible time off.

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