Sr. Adoption Manager

Applied Systems Canada

4h•Hybrid

About The Position

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible. We’re searching for a Senior Adoption Manager to join our Applied Pay team in a hybrid setting. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

Requirements

3+ years of experience in outbound sales, SaaS implementation or customer success
Strong understanding of the payments and insurance industries
Excellent communication and customer service skills
Ability to work independently and as part of a team
Experience navigating ambiguity and adding structure to complex problems
Bachelor's degree in business, finance, or a related field

Responsibilities

Drive adoption of Applied Pay products by proactively engaging with clients to understand their needs, deliver tailored training sessions, and provide ongoing support to ensure successful implementation and utilization.
Meet withclients to identify challenges, offer solutions, and serve as a trusted advisor, ensuring seamless integration and maximizing the value of Applied Pay products.
Collaborate with internal teams, including productand engineering, to share client feedback and insights that inform product enhancements and drive adoption