Sr Administrative Support Assistant - YFS

County of Mecklenburg, NC•Charlotte, NC

6d•$21 - $26•Onsite

About The Position

Youth and Family Services Division (YFS) of the DSS Department of Child, Family and Adult Services (CFAS) provides a variation of services to safeguard children by strengthening the protective capacities of families whose children’s health, safety and well-being are at risk. The mission of DSS is to strengthen families and communities through a safety-net of services, collaborations, and hope. The Department’s vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team! Position Specific Information Position supports both Pre-Custody and Post-custody services by completing research in county and state database systems on individuals who are involved in active cases with Youth & Family Services. Full time onsite position Monday – Friday, 12:00 PM to 9:00 PM located at 10101 David Taylor Drive, Charlotte, NC 28262. Position Summary Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in a department.

Requirements

Experience: Minimum of four years of administrative experience.
Education: High School Diploma or equivalent.
Combination of relevant education and relevant experience accepted: Yes
Licenses and Certifications: May require a valid North Carolina or South Carolina Driver's License May require County Driving Privileges
Knowledge of Administrative and clerical procedures and systems using various computer operations, managing files and records Principles and processes for providing customer and employee services Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills Customer service Coordination and organization Judgement and decision making Time management
Abilities Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive. Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Computer Skills Data entry Intermediate use in various computer applications. Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Previous experience working in PATH NC, ISSI CW, Central Registry, and NC Fast highly preferred.
Excellent attention to detail to ensure accuracy, thoroughness, and high-quality results.

Responsibilities

Provide administrative support to internal departmental staff
Respond to inquiries and resolves administrative issues that may arise
Prepare written correspondence such as memos, emails, presentations, forms, and other documents
Coordinate meetings, interviews and assist with program preparation
Prepare, develop or maintain reports, manuals, or interview documents
Conducts moderately complex research.
Perform confidential data entry, create, organize and maintain files
Maintain supply levels and ordering stock
Use computers for various operations such as database management
Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented
Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system
Some positions may be required to provide general guidance and direction to lower-level staff.