Sr Administrative Assistant- Welcome Desk

San Jacinto•Houston, TX

6d•Onsite

About The Position

Sr Administrative Assistant- Welcome Desk - South Campus PRIMARY FUNCTION: Provides general information to visitors about admissions, financial aid, and advising processes. The Specialist is responsible for welcoming and directing prospective, new, and returning students, employees, and visitors to the appropriate department/service (Admissions; Career Services, Financial Aid, Veteran Services, and the Business Office). Essential Job Functions: Serves as the first point of contact at the Welcome Desk for all visitors. Offers a sincere, personal welcome to every guest entering and exiting the building. Signs in and directs students and community members to the appropriate departments. Provides information and support to students and visitors with a variety of enrollment and registration processes including financial aid, student records, advising, and other student related functions. Maintains and demonstrates a broad knowledge of all student services departments and College policies. Provides orientation, training, and supervision to student employees working the Welcome Desk. Effectively determines visitors’ needs and assists them accordingly with directions, information, or resources. Triages student waiting areas during high traffic time to ensure students are assisted in a timely manner. Provides general campus directions and event information and general campus information regarding hours of operation, college website access, and hours of operation for various college offices and service areas. Maintains the physical appearance of the Welcome Desk and surrounding lobby area.

Requirements

Ability to demonstrate the College values
Must project a professional image, have excellent telephone etiquette and communication skills
Must be extremely accurate and have excellent proofreading, grammar and spelling skills
Must be able to work in a team environment, be flexible with good public relations skills, work well with details and deadlines, balance multiple tasks, analyze and solve problems and work independently in a fast-passed office environment
Basic skill level in Microsoft Office (Word, Excel & PowerPoint)
Must possess exceptional customer service and problem-solving skills
High school diploma or equivalent
Three years of office, clerical, customer service or administrative support experience; or an equivalent combination of education and experience to successfully perform the essential duties of the job

Nice To Haves

Above requirement plus one year of specialized or technical training beyond high school
Above requirement including one or more years in a higher education environment
Knowledge of Banner, Who’s Next and all aspects of student registration, records, and admissions (preferred)

Responsibilities

Serves as the first point of contact at the Welcome Desk for all visitors.
Offers a sincere, personal welcome to every guest entering and exiting the building.
Signs in and directs students and community members to the appropriate departments.
Provides information and support to students and visitors with a variety of enrollment and registration processes including financial aid, student records, advising, and other student related functions.
Maintains and demonstrates a broad knowledge of all student services departments and College policies.
Provides orientation, training, and supervision to student employees working the Welcome Desk.
Effectively determines visitors’ needs and assists them accordingly with directions, information, or resources.
Triages student waiting areas during high traffic time to ensure students are assisted in a timely manner.
Provides general campus directions and event information and general campus information regarding hours of operation, college website access, and hours of operation for various college offices and service areas.
Maintains the physical appearance of the Welcome Desk and surrounding lobby area.