Sr Adm Support Assistant (Part Time)

County of Mecklenburg, NC•Charlotte, NC

8d•$20 - $26•Onsite

About The Position

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services. Position Specific Summary This is a part-time, temporary position. The selected candidate will support the Department Monday – Friday up to 20 hours a week. Applicants should be comfortable with scheduling flexibility as working shifts may vary. Location: 3205 Freedom Drive Charlotte, NC 28208 Position Summary Through the Mecklenburg County Department of Community Resources, MeckWorks (formerly Unified Workforce Development) provides Mecklenburg County customers who need additional assistance with employment due to experiencing two or more barriers, access to upward mobility and economic stability through employment placement and integrated services. MeckWorks is looking for an administrative assistant to perform a variety of administrative and clerical tasks. Duties will include providing support to the Senior Program Manager, Social Work Supervisor, and Social Workers. The administrative assistant will assist in daily office needs and manage the administrative activities of the program.

Requirements

Minimum of four years of administrative experience
High School Diploma or equivalent
May require a valid North Carolina or South Carolina Driver's License
May require County Driving Privileges
Knowledge of proper and professional etiquette and skill in greeting and assisting customer.
Knowledge, understanding, and ability to relate to a diverse customer population.
Knowledge of proper grammar and formatting of correspondence and documentation; ability to compose short and concise summaries/narrative entries.
General familiarity with all services offered at the CRC, including requirements for submission of applications and referrals for multiple Departments including DSS, Public Health, Veterans Affairs and Child Support.
Knowledge of community-based agencies that may temporarily provide service in the CRC and communicate appropriately to the customer.
Knowledge of internal and external community resources.
Knowledge of the CRC operations, policies and procedures.
Administrative and clerical procedures and systems using various computer operations, managing files and records
Principles and processes for providing customer and employee services
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Strong customer service skills including the ability to manage difficult customers.
Coordination and organization
Judgement and decision making
Time management skills, efficiency in navigating multiple required state and local computer applications/queuing systems to successfully perform the duties of the job, organization skills.
Effective listening, verbal, and written skills.
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Must have the ability to multi-task, including ability to receive requests, manage computer applications, and deliver service timely and with accuracy.
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive. Possess sound judgement, think critically and the ability to make appropriate assessments timely.
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Data entry
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite including, but not limited to: ISSI, NC Fast, EBT Edge, Crossroads, Microsoft queuing system, ACTS, OnBase, Microsoft Outlook, Excel and Word.

Nice To Haves

Bilingual (Spanish and English) proficiency oral and written

Responsibilities

Assist MeckWorks staff with agenda development for various weekly and monthly meetings
Compose, type, and distribute information such as meeting notes, reports, agendas, forms, emails, and general information
Answer telephone and greet visitors to handle direct inquiries or refer to the appropriate person according to the need/issue presented
Connect with individuals that are referred to the program to complete initial screening, consent forms, and referral forms to partner agencies as necessary
Upload documents into the Salesforce Database and NCCare360 Platform
Assist with collecting and organizing data to generate reports for various projects and contracts within MeckWorks
Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Order and maintain office supplies and equipment
Manage TEAMS files to ensure all program documents, meeting notes, standard operating procedures, etc. are in a centralized location
Assist with creating PowerPoint presentations for the MeckWorks program
Assist with collecting information to complete Customer Satisfaction Surveys and Job Retention
Assist participants with resume development, job applications, and interview preparation
Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system
Other duties may be assigned