Property - Sr Adjuster Outside Property - NY

Hanover Insurance Group, Inc.•Newark, NJ

46d•Remote

About The Position

Our Property Claims department is seeking a Senior Outside Property Adjuster in the New York tri-state area territory. This is a remote Full-time/Exempt role with field investigations. POSITION OVERVIEW: Senior outside property adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters. Outside property adjusters may use a company claims office location as their base of operations, or they may work out of their homes.

Requirements

7+ years of adjusting experience.
Experience handling claims between $150k-500k.
Xactimate certification.
Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
Must have valid driver's license.
Required to have and maintain sufficient home-based internet connection.
Dedicated to meeting the expectations and requirements of internal and external customers.
Makes decisions in an informed, confident and timely manner.
Maintains constructive working relationships despite differing perspectives.
Strong organizational and time management skills.
Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
Understanding of applicable statutes, regulations and case law.
Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
Easily adapts to new or different changing situations, requirements or priorities.
Cultivates an environment of teamwork and collaboration.
Operates with latitude for un-reviewed action or decision.
Proficient using MS Office (Excel, Word, etc).
Proficient using Claims systems (i.e. CSS, PMS, etc).
Ability to use a personal computer and other standard office equipment.
Ability to travel as necessary.
Ability to sit and/or stand for extended periods.
Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day.
Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work.
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable.
Ability to use a ladder safely to get onto and off of roofs, and maintain balance while inspecting roofs.
Ability to perform field work in adverse weather.

Responsibilities

Handle complex personal and commercial property claims requiring outside field investigations and/or inspections.
Handle claims between $150k-$500k at a lower case load volume.
Use discretion and independent judgment in claim handling.
Possess demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels.
Identify possibly suspicious claims.
Claims handled will be of greater complexity, severity, and exposures, including litigation, and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverage.
Authority levels are higher in recognition of the higher proficiency associated with this level.
May be used as a technical resource by adjusters; may represent the company at mediation, arbitration and trials.
May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service.
May provide training and mentoring to adjusters.
Assignments are broad in nature, usually requiring originality and ingenuity.