Sr. Accounts Receivable Specialist

Helen of Troy Limited•El Paso, TX

56d•Hybrid

About The Position

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day. Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! Position: Sr. Accounts Receivable Specialist Department: Finance Work Location: El Paso, TX, Hybrid (work 3 days onsite) Hybrid Schedule: Helen of Troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in office 3 days minimum, and remote 2 days. Any changes to this working model would be communicated accordingly. Responsible for all accounts receivable duties that pertain to the collection, cash applications, and research of customer invoices, payments, and claims. Supports the team in daily tasks by answering questions and giving mentorship on any departmental procedures. Assigned territories include customer accounts ranging from Large to Very Large activity and balances. Responsibilities include duties and projects assigned for HOT L.P, OXO International, Hydro Flask and KAZ USA and KAZ International divisions. Territories include all domestic and Canadian customers, as well as, some throughout the rest of the world.

Requirements

Good oral and written English interpersonal skills
Able to articulate and understand persuasive writing to perform the minimum standards of their duties
Proven understanding of shipping, receiving, order production, credit, collections, cash receipts and applications, claims investigation, promotions, and compliance issues
Able to work in a high speed and a highly stressful environment. Able to meet multiple deadlines while ensuring minimal errors
Requires communication with all levels of personnel at the corporate level, the customer base level, and with Sales Representatives
High School Diploma
3+ years in related experience
Strong experience in Word, Outlook, and Excel, as well as, strong computer experience to use the ORACLE system
Office Skills (filing, interpersonal skills, data entry, document control, faxing, copying, 10 key, touch)
Authorized to work in the United States on a full-time basis

Nice To Haves

Bachelor's Degree in Finance, Accounting, or Business Management
Niche knowledge in training & development, accounting, accounts receivable, invoicing, collections, item master, ORACLE trade management & ORACLE business intelligence

Responsibilities

Identifies, researches, and validates all customer deductions, i.e. claims or short pays, taken on payments. Claims commonly researched are for shortages, pricing discrepancies, promotional allowances, return of resalable merchandise, return of defective merchandise, and various violations.
Verifies the accuracy of the payments that have been keyed by the lockbox for all payments.
Retrieves any payment remittance information not forwarded by the lockboxes.
Researches the individual payments and deductions on each remittance for appropriate coding, value, and accuracy.
Assignment performed alone using established procedures, referring only questionable cases to Supervisor.
Ensures accurate follow-up with the Customer Service Department, IT Department, Distribution Centers, Sales Field Personnel, Sales Representatives, Freight Carriers, and customers. Processes valid claims for crediting and pursues invalid deductions for repayment.
Provides the customer with documentation to help them verify and validate their open balances with Helen of Troy, in addition to electronic statements that are sent monthly.
Manages and communicates any exception type issues: old claims, slow paying customers, bankruptcies, repayment concerns, etc. with the Sales Field personnel, which include Sales Representatives, Sales Managers, Sales Directors, and Sales Vice Presidents.
Perform according to outlined specifications.
Follows a routine based on established methods and procedures.
Maintains a clean status of accounts receivable for the company.
Works in conjunction with the Customer Service or Sales Departments for the creation of outstanding account receivable items, billings/credit memos to accurate the account receivable for any errors in those departments, or in the field.
Makes some decisions based on standard practices and procedures.
Acts as backup for department processes related to the creation of new customer account setups in the Customer Standard.
Acts backup for department processes related to the receipt, entry, and logging of Credit Card payments submitted by the customer base.
Acts backup for generating cash batches in the system to facilitate the application of incoming cash receipts.
Analyzes facts to determine action based on standard practice and procedures.