Sr. Accounts Receivable Specialist

Full-time - Mid Level

Carlsbad, CA

About the position

Reporting to the Accounts Receivable Manager, the Senior Collections Specialist will focus on supporting and reconciling Vuori’s wholesale accounts with major retail companies. The ideal candidate is detail-oriented, organized, and skilled in researching, resolving, and tracking chargebacks and discrepancies. Excellent communication skills are required.

Responsibilities

• Proactively pursue the collection of outstanding debts from North American and international wholesale clients through professional communication methods.
• Maintain detailed records of all collection activities, including promises to pay, disputes, and other relevant communications.
• Regularly reconcile large customer accounts, ensuring accurate reflection of credits, payments, and invoices across multiple systems (internal and customer).
• Collaborate closely with the sales department to ensure accurate invoicing and prompt resolution of disputes.
• Investigate, resolve and track chargebacks and discrepancies resolutions.
• Build and maintain strong, positive relationships with both internal and external stakeholders.
• Collaborate with the internal sales team to ensure clear communication regarding customer accounts, especially in complex or sensitive situations.
• Collaborate with the accounting team to ensure accurate and timely month-end close processes.
• Respond to and fulfill ad hoc requests from across the business promptly and efficiently.

Requirements

• Bachelor’s degree in Finance, Accounting, or equivalent work experience.
• 3+ years of experience in accounts receivable, with a strong emphasis on collection, reconciliation, and managing large portfolios.
• Experience in the retail industry, specifically with large retail wholesale accounts.
• Experience in apparel industry preferred.
• Proficient in Excel, including v-lookups.
• Exceptional attention to detail and organizational skills.
• Excellent communication skills, both written and verbal.
• Ability to thrive in a fast-paced environment.
• Experience with Microsoft D365 is a plus.

Benefits

• Health Insurance
• Savings and Retirement Plan
• Employee Assistance Program
• Generous Vuori Discount & Industry Perks
• Paid Time Off
• Wellness & Fitness benefits