Sr. Account Specialist, Consumer & Mortgage

First National Bank•Omaha, NE

9d•Hybrid

About The Position

Summary of the Job: The Sr. Collector is accountable to make complex outbound calls to customers who have become delinquent. Sr. Collectors are expected to have effective conversations with our customers to uncover the reason for delinquency and provide appropriate solutions to cure the delinquency while remaining in control of the call and providing a superior customer experience. Provide account maintenance and auditing of deposit and recovery account. About This Role: Inbound and out bound calls from/to customers with past due loans, lines of credit and overdrawn deposit accounts to resolve delinquency while adhering to department and regulatory guidelines. Work closely and collaboratively with market personnel to resolve delinquency. Collection, maintenance, charge off, close and skip tracing of depository accounts. Chex systems auditing. •Collection, on past due loans and lines of credit. •Recovery, on charged off loans, lines and checking accounts. •Excellent internal and external customer relationship building skills. The Ideal Candidate for This Role: Additional Qualifications: •Collection experience and or Customer service of banking products. •Strong negotiation, problem solving and conflict resolution skills. •Regular and predictable attendance. •Detail orientated with strong self editorial and communication skills. •Adapt positively in a constantly changing and regulatory driven environment. •Ability to work independently and in a small team environment. •Working knowledge of Microsoft Office products. •Challenge current state processes and identify efficiency gains. Candidates must possess unrestricted work authorization and not require future sponsorship.

Requirements

Collection experience and or Customer service of banking products.
Strong negotiation, problem solving and conflict resolution skills.
Regular and predictable attendance.
Detail orientated with strong self editorial and communication skills.
Adapt positively in a constantly changing and regulatory driven environment.
Ability to work independently and in a small team environment.
Working knowledge of Microsoft Office products.
Challenge current state processes and identify efficiency gains.
Candidates must possess unrestricted work authorization and not require future sponsorship.

Responsibilities

Inbound and out bound calls from/to customers with past due loans, lines of credit and overdrawn deposit accounts to resolve delinquency while adhering to department and regulatory guidelines.
Work closely and collaboratively with market personnel to resolve delinquency.
Collection, maintenance, charge off, close and skip tracing of depository accounts.
Chex systems auditing.
Collection, on past due loans and lines of credit.
Recovery, on charged off loans, lines and checking accounts.
Excellent internal and external customer relationship building skills.