Sr Account Manager

Alkami Technology • Plano, TX

263d • $112,000 - $168,000 • Remote

About The Position

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami's Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.” Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Requirements

• 6+ years of Account Management experience with demonstrated ability to forecast and run an end to end renewal deal cycle.
• Advanced written and oral communication and presentation skills is key, as is the ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs.
• Demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity.
• Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment.
• A positive attitude and team player who can elevate AM colleagues.
• High level of initiative and ability to work autonomously.
• Handle stressful situations and deadline pressures well.
• Excellent problem solving capabilities and organizational skills.
• Comfortable working in an evolving, fast-paced startup-like environment.
• Background in banking or Fintech is a plus.

Responsibilities

• Develop account strategy and map out a plan to achieve quota; conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities identified.
• Understand MANTL's products and effectively communicate all offerings to the client; cross-sell products by identifying additional needs within an existing client offering; lead commercial conversations ensuring end to end success of the contracting process.
• Develop a proactive client outreach cadence and conduct semi-annual reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions.
• Drive customer satisfaction and referenceability; thorough ticket review and resolution.
• Access, analyze, present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal.
• Serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention.
• Ticket manage; review and assess severity and priority, engage engineering when needed.
• Manage all client communication, conflict resolution, and compliance on client deliverables.
• Lead implementation of new platform, coordinating with the client and internal stakeholders.
• Support launch of new clients in collaboration with the implementation teams.
• Provide ongoing training support to ensure adoption of our product(s); identify FAQ for helpdesk articles and/or videos to ensure scalability.

Benefits

• Remote-first environment
• Unlimited paid time off
• 401(k) with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services