Sr. Account Manager
About The Position
Cadent ignites seamless connections between brands, publishers & consumers. Our predictive AI orchestrates outcomes on any platform customers are on, across any media they consume & at any stage of the journey. To learn more, please visit Cadent.com. As a Senior Account Manager at Cadent, you own the post-sale lifecycle, serving as the primary contact and partner for our clients. Your goal will be to drive excellent results through expert campaign management, relationship building, and a focus on both retention and incremental growth. Beyond client relations, you act as a cross-functional bridge within Cadent’s internal teams and partner ecosystem, while providing mentorship to junior staff. In this Senior role, you will oversee high-scale campaigns and navigate operational challenges for our most significant client accounts.
Requirements
- College diploma, with relevant degrees in marketing or communications a plus
- 2-4 years in digital media, technology, or client services
- Results and goal oriented
- Independent, confident, and enthusiastic
- Possess great initiative and proactively identifies new opportunities
- Customer service oriented
- Prior account management experience at an ad tech company a must
- Must be legally authorized to work in the United States without employer sponsorship now or in the future.
Nice To Haves
- Knowledge of Salesforce and JIRA – Atlassian are not required but preferred
Responsibilities
- Manage and maintain cross-channel, programmatic advertising campaigns (i.e. display, video, rich media, CTV) in partnership with clients and internal teams to help clients connect with their customers/users
- Serve as the dedicated point of contact for Cadent’s largest and most complex clients, ensuring their unique business goals are met.
- Assist in mentoring more junior team members and provide insight on day-to-day deliverables
- Synchronize with internal teams, Directors, and Sales Managers to ensure all deliverables are met with precision and punctuality.
- Prepare and present sophisticated reporting decks that translate complex data into actionable insights for client stakeholders.
- Ensure excellent customer satisfaction levels with every customer engagement
- Proactively identify opportunities to expand client partnerships by aligning new product offerings with their evolving performance data.
- Maintain a deep understanding of the digital media landscape and emerging industry technologies to keep Cadent at the forefront of the market.
Benefits
- Inclusive health, dental, and vision plans built to support diverse lifestyles
- Enhanced support for reproductive health, family planning, and new parents
- Employer contribution to HSA
- Voluntary Benefits: Pet Insurance, LegalEase Legal Assistance, Critical Illness, Hospital Indemnity, and Accident coverages
- Generous and inclusive paid parental leave
- Mental health support and Employee Assistance Program (EAP)
- Free access to the Calm App
- Monthly Wellness reimbursement
- Special discounts through LifeMart and Plum Benefits
- Flexible Time Off (FTO) policy and company breaks
- 11 observed Federal holidays
- Summer Fridays between Memorial Day and Labor Day
- Employee Resource Groups that foster connection and community
- DEI programming and initiatives
- Company-sponsored events to bring employees together
- Offices across the U.S., including Manhattan, Philadelphia, and San Jose
- 401(k) participation with discretionary employer match
- Life, Short-term, and Long-term Disability coverage
- Cell phone and WiFi stipend
- Pre-tax commuter benefits
- Access to certified financial coaches and planning tools
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
