Sr. Account Manager

INSIDE SOURCE INC. • Hartford, CT

1d

About The Position

Responsible for networking and account management. Manage accounts and project teams in support of all project and daily work activities from scope development through task/project completion. With a highly consultative approach, deliver full client satisfaction throughout the entire order life cycle and build strong, sustainable customer relationships.

Requirements

• Adept at managing multiple projects simultaneously in a fast-paced work environment
• Excellent and effective at oral and written communication
• Strong critical thinking, organizational and administrative skills
• Demonstrated commitment to professionalism, integrity, and sound judgement in business transactions and to providing the highest level of customer satisfaction
• Strong understanding of the complexities and sophistication required to succeed in the furniture industry dealer environment
• In-depth knowledge of all aspects of contract furniture products and dealer activities with an emphasis on account management, design, project management, and customer service
• Understanding of construction project process
• Ability to read and understand architectural floor plans
• Ability to create work plans for projects and manage and drive execution to completion
• Fluid interpersonal skills to interact effectively with a wide range of customers, personnel, and departments
• Process-minded with an ability to see and integrate into the big picture to maximize both work quality and efficiency internally and externally
• Proficiency in use of Excel and PowerPoint required
• Must be able to create budgets and price furniture options
• Experience with furniture dealership business systems
• Furniture product specification knowledge
• Background in customer service
• Contract furniture industry experience strongly preferred including:
• 7+ years
• Understanding of and/or working on RFPs
• Product knowledge
• Product specification

Nice To Haves

• Interior design background a plus
• Proficient in Design and Copywriting

Responsibilities

• Act as single point of contact for coordinating IS activities, services, orders and personnel for each customer
• Responsible for the IS account team performance, including operational decisions made by team members
• Provide timely response to customer requests for products, services and information
• Maintain comprehensive understanding of customer needs, company goals, business practices and satisfaction/performance criteria
• Responsible for all relations and on-going relationships with customer personnel and client 3rd parties (contractors, A&D and PM firms, etc.)
• Produce plans, develop product specifications, generate detailed and accurate quotes in conjunction with IS team and present to customer in timely manner
• Participate in RFP’s
• Develop and execute service contracts and service level agreements
• Deliver responsible close of sale by obtaining signed proposals, terms and conditions, customer purchase orders and deposits
• Ensure obstacles and/or changes in scope are identified and resolved and that both the customer and IS are satisfied throughout entire project life cycle
• Oversee and direct IS implementation of all customer projects, work orders service requests
• Review and/or establish work plans, schedules and logistics
• Oversee work of all team members, including designers, project managers, account coordinators, delivery and installation crews
• Perform project management responsibilities as required on specific projects, to include site visits during installations
• Provide (and prepare, if required) project and work order status reports
• Attend project and construction meetings as required
• Provide exceptional leadership and communication to customer and internal teams
• Work collaboratively with customer and 3rd party firms
• Manage internal and external team interfaces, including interface with subcontractors and manufacturers
• Manage team and lead assignments to ensure workload activities are appropriately balanced and supported internally
• Exemplify Insidesource values of Team First, Client Led, Change Makers, Experience Focused.
• Participate in All Company Meetings and Regional Town Halls.
• Embody diversity, equity, and inclusion in our Insider community and business practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed