Sr. Account Manager

Boundless Network•Austin, TX

6d•Remote

About The Position

The primary function of our Sr. Account Manager is to service current Enterprise Accounts by working with key buyers inside the organization. This individual will be a true client advocate, focused on delivering comprehensive branded merchandise solutions to the client’s key stakeholders. The Sr. Account Manager’s extensive product and service knowledge, along with their understanding of industry trends, will help them communicate with the client, understand its needs and ensure that the expectations of the client are met. This role will be responsible for developing sales and growth strategies meeting revenue goals for the account. You should be an adaptable, knowledgeable multi-tasker with a strong systems/technology understanding and excellent communication skills.

Requirements

Bachelor’s degree in business, marketing, sales, communications or related field
Excellent verbal and written communication skills
The drive and energy to manage a large account or multiple accounts and projects while looking for new opportunities within existing client base
Experience managing inventory programs
Ability to collect, track and analyze large amounts of data
Adaptability and strong problem-solving skills
Ability to build rapport and collaborate with others within the company and externally with both customers and third parties
Extensive product knowledge within the sales promotion/advertising specialty industry
Ability to understand client needs and handle the negotiation process
Excellent active listening skills

Nice To Haves

Knowledge of Shopify, Salesforce, and Netsuite a plus

Responsibilities

Develop and maintain strong, long-lasting advisor relationships with key buyers, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions per customer needs and objectives
Effectively communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
Own the delivery of day-to-day customer engagements
Own the development and implementation of programs and solutions to meet customer needs and deliver the expected customer experience
Effectively understand customer expectations and employ best practices associated with selling skills, problem solving, proactive account management, and cross-functional teamwork to ensure we react as the customers’ most helpful partner
Accountable for the coordination of internal resources to result in the acquisition and implementation of mutually favorable programs
Contribute to the identification of new opportunities
Collaborate on the assembly of monthly reports for analysis and recommendation of key growth areas